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Millangodagedara Amila Gayan, IT Manager – IT Support (Head of IT)

Millangodagedara Amila Gayan

IT Manager – IT Support (Head of IT)·Sealine Beach, A Murwab Resort (5 Star),

Qatar

Bachelor's degree, Graduate Diploma in IT.

Work experience

Total years of experience: 22 years, 7 months

IT Manager – IT Support (Head of IT)

September 2020 - Present

Sealine Beach, A Murwab Resort (5 Star),

Musayid, Qatar

September 2020 - Present

• Spearheaded comprehensive IT operations across diverse hotel systems, enhancing functionality of PMS, POS, IPTV, IP Telephones, Wifi Network, HSIA, and financial & HR systems.
• Formulated and implemented IT strategies that aligned with business goals, significantly boosting performance and security while elevating guest satisfaction.
• Oversaw network infrastructure to ensure high availability and robust security across all hotel outlets, consistently achieving 99.9% uptime.
• Led IT projects from initiation to completion, ensuring timely delivery and adherence to quality standards.
• Collaborated with cross-functional teams to optimize system performance and troubleshoot issues, fostering a proactive IT environment.
• Provided leadership and mentorship to IT staff, enhancing team capabilities and driving professional development.
Company industry:
Hospitality & Accomodation

IT Executive (System/Network) – IT Support

January 2018 - August 2020

Saraya Corniche Hotel (5 Star),

Doha, Qatar

January 2018 - August 2020

• Strategically plan, organize, and evaluate IT operations to enhance efficiency and performance.
• Expertly install, troubleshoot, and configure servers, PCs, switches, and other hardware to ensure optimal functionality.
• Design and implement robust systems, policies, and procedures that align with organizational goals.
• Ensure comprehensive security measures for data, network access, and backup systems to protect sensitive information.
• Serve as a primary contact for user escalations, resolving issues promptly to meet user expectations and improve satisfaction.
• Collaborate with stakeholders to align IT services with user needs, driving continuous improvement and innovation in IT support.
Company industry:
Hospitality & Accomodation

Senior IT EXECUTIVE(System/Network) – IT Support

January 2014 - January 2018

Hotel Sudu Araliya,

Polonnaruwa, Sri Lanka

January 2014 - January 2018

• Coordinated effectively with vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, and Telephony systems, ensuring seamless operations.
• Managed network configuration, servers, workstations, and networking equipment, enhancing system reliability and performance.
• Developed and implemented a comprehensive Preventive Maintenance Schedule for all IT hardware and software, reducing downtime and increasing efficiency.
• Monitored and maintained optimal performance of IT infrastructure, supporting a smooth operational environment for users.
• Transitioned into roles such as System Engineer, IT Manager, and IT Administrator, demonstrating versatility and leadership in IT support functions.
Company industry:
Hospitality & Accomodation

IT SPECIALIST. (System/Network) – IT Support

January 2010 - January 2013

Certis Security LLC,

Abu Dhabi, United Arab Emirates

January 2010 - January 2013

• Conduct regular assessments of IT infrastructure to ensure optimal performance and scalability.
• Oversee daily operations of the IT department, driving team productivity and service quality.
• Develop and implement innovative IT strategies and procedures to boost efficiency and enhance user experience.
• Expertly install, configure, and manage networks, Windows PC/MAC/mobile devices, and servers to ensure seamless operations.
• Collaborate with corporate IT experts, remote employees, vendors, and contractors to address technical needs and foster communication.
• Provide comprehensive IT support, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
Company industry:
Private Security Services

TECHNICAL OFFICER – IT Support

January 2008 - January 2010

Finco Technologies Pvt Ltd,

Colombo 6, Sri Lanka

January 2008 - January 2010

• Executed the installation and configuration of diverse computer hardware, software, and network systems to enhance operational efficiency.
• Monitored and maintained robust computer systems and networks, ensuring minimal downtime and optimal performance.
• Responded promptly to service issues and requests, achieving high customer satisfaction ratings.
• Delivered comprehensive technical support across the organization, both in-person and remotely, fostering a collaborative work environment.
• Streamlined the account setup process for new users, enhancing onboarding efficiency.
• Conducted repairs and replacements of equipment, significantly reducing service interruptions.
• Evaluated and tested new technology, contributing to continuous improvement initiatives.
• Provided mentorship and training to junior staff, promoting skill development within the IT team.
Company industry:
IT Services

LEADING AIR CRAFTMAN – IT Support

January 2002 - January 2007

Sri Lanka Airforce,

Colombo 7, Sri Lanka

January 2002 - January 2007

• Executed daily backups of mail, web, and file servers, ensuring data integrity and availability.
• Managed Air Base Security Systems, including CCTV, Fire Alarm, and Access Control, enhancing safety and operational efficiency.
• Administered user accounts, streamlining setup and maintenance processes for improved user experience.
• Reported and resolved daily system issues, contributing to enhanced system reliability and performance.
• Verified functionality of peripherals, ensuring seamless operation of hardware components.
• Coordinated prompt repairs for hardware failures, minimizing downtime and maintaining productivity.
• Monitored system performance metrics, proactively identifying areas for optimization.
• Installed and configured software applications, supporting user needs and system functionality.
• Implemented and managed backup and recovery policies, safeguarding critical data against loss.
Company industry:
Airlines

Education

Catalyst of Academics

January 2021

January 2021

Bachelor's degree, Graduate Diploma in IT.

Sri Lanka

Cisco

April 2020

April 2020

Diploma, Routing & Switching

United States

Cisco certified Network Associate

AXELOS Global Best Practice

March 2020

March 2020

Diploma, ITIL® 4 Foundation CPD

United States

Microsoft

March 2020

March 2020

High school or equivalent, MCSA

United States

Collage of Information Management and Services

January 2017

January 2017

Bachelor's degree, Higher Diploma in IT & Network Engineer

Sri Lanka

Skills

Backup Exec
Expert
Backup Exec
Expert
Computer Networks
Expert
Computer Networks
Expert
Avaya PBX
Expert
Avaya PBX
Expert
PMS
Expert
PMS
Expert
Windows Server
Expert
Windows Server
Expert
Security(IDS/IPS)/Firewalls
Intermediate
Security(IDS/IPS)/Firewalls
Intermediate
Wifi Controllers
Intermediate
Wifi Controllers
Intermediate
Backups
Expert
Backups
Expert
MCSA
Expert
MCSA
Expert
CCNA
Intermediate
CCNA
Intermediate
Office365
Expert
Office365
Expert
ITIL v4
Intermediate
ITIL v4
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
IT GOVERNANCE
Intermediate
IT GOVERNANCE
Intermediate
CERTIFIED INFORMATION SECURITY MANAGER
Intermediate
CERTIFIED INFORMATION SECURITY MANAGER
Intermediate
Virtualization.
Intermediate
Virtualization.
Intermediate
IPTV/IPBPX
Intermediate
IPTV/IPBPX
Intermediate
Network Traffic Management
Expert
Network Traffic Management
Expert
CCTV.
Expert
CCTV.
Expert
Web Hosting
Expert
Web Hosting
Expert
Wifi Hostpot Server
Expert
Wifi Hostpot Server
Expert
CompTIA Network +
Expert
CompTIA Network +
Expert
LAN/WAN/VPN
Expert
LAN/WAN/VPN
Expert
Biometric System
Intermediate
Biometric System
Intermediate
Routing and Switching
Intermediate
Routing and Switching
Intermediate
Cloud Computing (Google/AWS)
Intermediate
Cloud Computing (Google/AWS)
Intermediate
PMS
Intermediate
PMS
Intermediate
CompTIA A+
Expert
CompTIA A+
Expert
Access Control
Intermediate
Access Control
Intermediate
Windows Operating Systems XP/Vista/7/8/10.
Expert
Windows Operating Systems XP/Vista/7/8/10.
Expert
Fire Alarms
Intermediate
Fire Alarms
Intermediate
Risk Assessments
Expert
Risk Assessments
Expert
IT Security Policy
Expert
IT Security Policy
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ADVERTISING
Intermediate
ADVERTISING
Intermediate
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CRYPTOGRAPHY
Intermediate
CRYPTOGRAPHY
Intermediate
AD/DNS/DHCP
Intermediate
AD/DNS/DHCP
Intermediate
AVAYA IP Telephone
Intermediate
AVAYA IP Telephone
Intermediate
FMC/SUN/Vision/Micros Symphon
Intermediate
FMC/SUN/Vision/Micros Symphon
Intermediate
Access Controls
Intermediate
Access Controls
Intermediate
IPTV
Intermediate
IPTV
Intermediate
Windows 7/8/10
Expert
Windows 7/8/10
Expert
Cloud Computing
Intermediate
Cloud Computing
Intermediate
Windows Server 2008/2012/2016
Intermediate
Windows Server 2008/2012/2016
Intermediate
SharePoint
Intermediate
SharePoint
Intermediate
Network/Switches/Routers/WIFI
Intermediate
Network/Switches/Routers/WIFI
Intermediate
Antivirus
Expert
Antivirus
Expert
SIEM
Expert
SIEM
Expert

Social profiles

Languages

English

Expert

Hindi

Intermediate

Memberships

Axelos | ITIL v4

Axelos is the organization that owns the ITIL 4 framework and provides best practice certifications

February 2020

Microsoft | MCSA

These professionals are responsible for designing, implementing & managing Microsoft solutions. They

February 2020

ISACA | CISM

ISACA is a global professional association and learning organization with 185,000 members who work i

July 2025

Training and Certifications

Certifications
MCSA
Feb 2020
MCSA – Microsoft Certified Solutions Associate.
ITIL V4 – IT Service Management.
ISO 27001 – Lead Auditor.
ISACA's Certified Information Systems Auditor.
CISM - ISACA's Certified Information Security Manager.
ITIL v4
Feb 2020
Show credentials
Training
CCNA R&S
Cybrary
Jan 2019
Show credentials
Window Server & Linux Certificate
Udemy Academy
Feb 2018
Show credentials
Network Security Certificate
Udemy Academy
Jan 2018
Show credentials
CompTIA Network +
Computing Technology Industry Association - Udemy Academy
Jan 2018
Show credentials
CompTIA A +
Computing Technology Industry Association - Udemy Academy
Jan 2018
Show credentials

Hobbies and interests

New Technology
Movies
Social Media