Mimi Popa

ecommended improvements from identified activities
ensured compliance with all accrediting and regulatory agencies through monitoring all quality and implementation programmes
developed and led comprehensive readiness programmes to ensure compliance
engaged with leaders across region to align strategies for regional audits
fostered team work and designed quality activities to improve performance
identified areas of improvement and designed implementation programmes
CORE QUALIFICATION
Superior healthcare quality management experience
excellent knowledge of IT using the MS Office suite along with payroll, recruitment and other healthcare software applications
Exceptional knowledge of third party payer criteria, funding and utilisation review
profound understanding of CQC regulation, Health and Social care act and Health and Safety
high inter-personal and communication skills
experience to leads and direct all quality management activities for the healthcare facility including patient care and relations, regulators compliance, risk management and safety, performance improvement, medication, complaints and infection control
experience in finance management and clients documentation submission to the appropriate bodies
high expertise in developing strategic plans and policies for improved quality throughout the healthcare and works with top management to ensure compliance with regulatory agencies
experience to create functional strategies and specific objectives for the sub-function and develop budgets/policies/procedures to support the functional infrastructure.

April 2008 - Present

To ensure the effective day to day running of a registered care home, having overall accountability for ensuring the home is run in an efficient and safe manner whilst employees provide the highest standard of care to service users.

To be responsible for ensuring that all team members adhere to the standards set by the Care Quality Commission (CQC) and other statutory bodies, ensuring the needs and rights of the service users are paramount promoting dignity, independence and choice.


Principal Accountabilities

1. To ensure that service users are provided with care of the highest professional standards and that the service complies fully with CQC regulatory standards and demonstrates a person centred approach.

2. To be responsible for the effective management of the residential home, including the deployment of employees (including contingency cover) self, financial and physical resources.

3. To ensure that care plans are accurate, updated and empowering and constructed in consultation with service users, advocates, family and stakeholders.

4. To develop, support and implement a range of activities designed to engage service users and team members in the decision-making processes of the residential home.

5. To liaise with partner organisations to ensure that the support provided for service users is: co-ordinated; tailored to the needs of the individual; and readily available.

6. To manage the work of all team members within the residential home, with an aim of ensuring service user support is readily accessible and tailored to the needs of the individual and to ensure that all team members undertake an integrated assessment, planning and review approach with service users, using the Recovery/Outcome Star and where necessary arrange for more specialist support.

7. To work with team members to plan, monitor, review and evaluate their work objectives and practices. To ensure the quality of the work of team members and to provide ongoing support and supervision for them.

8. To work as part of a regional team to develop and enhance service delivery. Where appropriate to undertake cross regional activities, e.g. training, investigations etc.

9. To manage team members in line with Making Space’s people management policies and statutory obligations to develop an effective, efficient and exceptional service, oversee responsibilities for specialised areas of work and to undertake employee relations investigations as part of an organsiational rota.

10. To maintain accurate records including those related to the ordering, administration and recording of medication and the accountability of service users finances.

11. To provide consultation and support to staff in emergencies and out of hours as agreed with the Regional Director and to provide cover for staff in other areas at an appropriate level when necessary.

12. To demonstrate responsibility and leadership for promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work.

13. To take responsibility for ensuring and achieving the objectives of the Making Space Health and Safety Policy.

14. To undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager.


Extra years of experience not listed above: 15 Years, 0 Months Edit

03/2007-02/2008
Care Home Manager, Victoria Court, Heaton Moor, Stockport. This home provided accommodation and care for 20 resident older people, including those with dementia. I developed and implemented appropriate policies and procedures, trained and supervised staff and ensured operations were in compliance with the Care Standard Act and CSCI guidelines.

07/2004-07/2006
Senior Care Assistant, Beech House Nursing and Residential Home, Northenden, Manchester. This 43-resident home is one of a group of nursing and residential homes. I assisted service users with all aspects of care, particularly with the challenging instances of dementia and assisted residents during meal times. I made a point to make visitors feel welcome and promoted safe working practices within the home.

10/1999-06/2004 Registered nurse,

09/1989-09/1999 Staff nurse

Available on request



• Strategic
• Analytical
• Team Player able to work in multi-national and matrix teams
• Strong project management skills
• Excellent communicator, both verbal and written
• Commercially oriented business acumen
• Strong relationship builder - at various levels


• Drives execution
• Drives collaboration
• Effective Communication
• Demonstrates Initiative
• Creative
• Team oriented
• Adaptable


Personal characteristics: • Customer service orientation
• Integrity
• Passion
• Teamwork
• Innovation
• Continuous improvement
• Communication
• Flexibility
• Results orientated

Achieved results:
IIP in 2009

Runner up -Business of the year 2008
Excellent -outstanding CQC results
Awarded Dignity in care award by Trafford Local Authority
Dignity in care champion
Development of Natural Recovery -social inclusion project
Development of Dignity in care personalized plan
Development of recovery plans -well recognised by Mental Health forum

Achieved Competencies
Excellent interpersonal, management, leadership and excellent communication skills
Demonstrated ability to build cohesive teams and to achieve goals through teamwork
High level human resource management,
Understanding of accounting and financial management issues
Excellent project cycle management background including proven report, and proposal, writing experience
Awareness of and sensitivity to local culture and political settings. Ability to seek information and gain support for new projects within that setting
Excellent computer skills.