oumayma Boukhris

• Manage customer accounts with a focus on building and maintaining strong
relationships.
• Provide personalized service support to key clients.
• Establish and nurture relationships with key customers.
• Enhance overall customer satisfaction and loyalty.
• Established relationships with key customers, providing personalized service
support.
• Provide continuous coaching to the team.
• Offer constructive feedback to improve job performance.
• Achieved sales goals and service targets by cultivating and securing new
customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and
increase profits.
• Analyzed past sales data and team performance to develop realistic sales
goals.
• Increased revenue by implementing effective sales strategies in the sales
cycle process from prospecting leads through close.
• Developed and presented valuable sales presentations to potential
customers to highlight features and benefits.
• Negotiated and closed profitable sales contracts with new and existing
customers to increase loyalty and retention.
• Established and maintained positive relationships with vendors to determine
product availability and quality.
• Monitored and adjusted pricing based on market trends and customer
feedback to meet expectations and increase sales.
• Evaluated costs against expected market price points and set structures to
achieve profit targets.

• Built multiple customer relationships and cultivated long-term partnerships.
• Generated leads and followed up on customer inquiries.
• Resolved customer complaints in a timely manner while providing excellent
customer service.
• Collaborated with staff members to enhance customer service experience
and exceed team goals through effective client satisfaction rates.
• Created and maintained a detailed database to develop promotional sales.
• Optimized customer support by establishing collaborative service
environments through targeted operational initiatives.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns,
demonstrating empathy, and resolving problems swiftly.
• Resolved associate, tool and service delivery issues revealed by statistical
reports.

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presentations.
Designed floor plans, elevations, 3D perspective views, and material boards
for review and presentation.
• Participated in furniture selection and documentation of specifications.
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Developed key client relationships by providing design solutions that met
needs and budgets without compromising quality or design intent.