System Admin Engineer
chemipharm
مجموع سنوات الخبرة :15 years, 0 أشهر
o Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
o Develop and maintain installation and configuration procedures
o Design and deploy networks.
o Assign routing protocols and routing table configuration
o Assign configuration of authentication and authorization of directory services.
o Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
o Contribute to and maintain system standards
o Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
o Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
o Perform regular security monitoring to identify any possible intrusions
o Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
o Create, change, and delete user accounts per request
o Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
o Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
o Evaluate and modify system's performance.
o Perform periodic performance reporting to support capacity planning.
-Implements, troubleshoots, and maintains systems operation in accordance with the designed and specified SLA’s with IT customers. ( approx. 75 End users )
-Support commercial functions in terms of remote support and troubleshooting around the clock for WAN, LAN, operating systems, office application, PKI, VPN connectivity.
-Provide assistance, coordination, and follow up on user questions, problems, or malfunctions of all system applications, hardware and software installed or maintained by IT
-Reports procedures and makes suggestions for improvements to the IT manager.
-Applies knowledge of overall systems & landscape as appropriate Performs related duties as assigned
-Standardized processes are followed during the IT troubleshooting through ITIL standard troubleshooting methodology.
-Manage hardware related issue with third party contractor and assure hardware problems are met according to the SLA with 3rd party contractors.
-Install, Modify computer hardware and software.
-Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues LAN, WAN).
-Diagnoses and resolves end-user network or local printer problems, Scanners problem PC hardware problems and e-mail, Internet, and local-area network access problems.
-Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
-team member of installation team for hardware and software upgrades
o Respond to queries either in person or over the phone or remote support.
o Managed inventory and tracked all hardware and software used
Solving the ADSL Technical and Billing problems
Handling all the 3G Technical Problems including :
(Blackberry phones, I phones, 3G routers And USB)
Worked as Shift Responsible Who manage the movement of labor and handling the customers who wants to talk to managers
Provide Information, Advice or Appointments to people who contact an Organization
Resolve Customer Enquiries and Complaints
Follow up enquiries by Sending Information
Escalating Problems to the higher Level