WW Marketing Program Manager
Microsoft
Total years of experience :11 years, 3 Months
Supporting the Azure BG Scale markets lead and executing the marketing plans. Responsible for orchestrating motion development and production, managing suppliers, landing campaigns on relevant marketing engines and tracking their performance; ensuring 100% alignment to the Global Demand Center Model and ensuring stakeholder management and communications as well as optimization tracking.
1- Project manage and orchestrate the development and launch of area marketing campaigns and projects
• Contribute to the marketing planning
• Orchestrate campaign development and timely launch.
• Manage event POEs and produce partner payment files
• Manage creative agencies, MSC, and other suppliers for campaign assets production, localization and finalization
• Collaborate with the Area Experiential Team in the areas of Customer Testimonials and digital events when necessary for a marketing plan execution
• Ensure the final assets and deliverable are of a high quality
• Understand and 100% utilize the WW Global Demand Center model
• Orchestrate supplier payments and financial management within MS Policies
2- Maintain Stakeholder relationship (Area and SUB, CMO, BG, OCP, ATU and other communities) and timely update/report out
• Co-ordinate across 14 Areas, Corp, partners and supplier stakeholders to ensure successful delivery of Campaigns
• Build relationships with subsidiary contacts, service centers and global teams and serve as the single point of contact
• Drive visibility and transparency to all stakeholders and ensure timely broad and targeted updates and communications
• Orchestrate project status rhythm/meetings with stakeholders
3- Track efficiency, optimize motion performance and component, take optimization steps for improvement and optimal results
• Collaborate effectively with MSC to ensure proper tracking set up
• Collaborate with the Analytics Team to ensure motion measurements are in place and for insights and performance evaluation
• Supervises, monitors and coordinates the daily activities of the workflow and call queues in an
assigned work area; assist with open case management, field escalations and SLO attainment.
• Collaborates daily with other Managers on Duty across functional, partners, and customers to
complete objectives.
• Uses defined protocols and independent judgment to properly escalate more complex issues to
appropriate resource or department manager in order to resolve customer issues in the most
expedient manner possible.
• Develops and directs work schedules and monitors workflow to achieve established goals and
objectives. Receives assignments in the form of objectives.
• Ensures that issues and recommendations with regard to programs, tools, projects, products, process,
metrics, standards and customers are escalated in accordance with technical support policies and
procedures.
• Covers all management issues that are directed to the product phone; work with management team
on PREM (Solutions Support) operation duties and issues.
• Champions recommendations to management for change/improvements and execute on approved
proposal(s).
• Facilitates the group to work in a team environment and leverages top technical talent to
share/transfer knowledge.
• Reporting directly to the Supply Chain Senior Manager for Global Service Logistics.
• Manage and report daily on the in transit of good service spare parts material globally.
• Develop strong understanding of service logistics operations so as to fully appreciate the interrelationship of processes, technologies, and people which impact on performance in order to maximize service logistics KPIs.
• Monitor performance and recommend process improvement initiatives specific to Service Supply Chain processes including network transit performance reporting, import/export process improvement and third party logistics provider responsiveness.
• Develop and maintain deep operational relationships with external third party logistics providers and internal customers.
• Cross functional collaboration with different stakeholder groups within the EMC Service Logistics division.
• Communicate and manage escalations with internal logistics operations personnel and/or field where appropriate on all matters pertaining to Logistics material in transit.
• Provide management with weekly/monthly activity reports, analysis and status measurements as required. Ensure updates to the forecasts are completed and submitted in a timely manner.
• Utilize a variety of technologies (database, web, etc.) in the support of project/program plans, milestones and deliverables.
• Handle a queue of internal customer requests in a ticketing system related to data issues including transacting data and corresponding with customers and other parties while meeting SLAs.
• Add, update, remove and correct Install Base data records based on internal customers’ data claims while meeting the operational standards and procedures, as well as using sound judgment.
• Oversee keeping Install Base data up to date to match the dynamic business changes as well as physical changes that occurs in EMC products possessed by any customer.
• Proactively explore opportunities of continuous improvements for the data quality through identifying data errors; investigating to determine root causes and proposing solutions (data cleanup projects, system enhancements, automation, …).
• Contribute to the development of organization's goals and objectives. Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditure of resources to correct and/or achieve project goals.
• Frequent inter-organizational and outside customer contacts. Collaboration across multiple business units for business initiatives. Represents the organization on projects and may perform in project leadership role and/or may supervise the activities of lower level personnel.
• Analyzes data and reporting to identify trends and/or concerns. Escalates concerns to ensure timely resolution.
• Works under limited direction. Determines and develops an approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
• Able to draft and present operational procedures and suggested proposals in a professional document or presentation slides.
• Trace products’ data flow in several Information systems through the product lifecycle.
• Work on several information systems (Oracle, SAP, Salesforce, …) and use a variety of tools including complex searches and queries and running macros and scripts.
• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations.
• Communicating with target audiences and managing customer relationships.
• Sourcing advertising opportunities and placing adverts depending on the organization and the campaign.
• Managing the production of marketing materials.
• Liaising with designers.
• Arranging the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Conducting market research.
• Contributing to, and developing, marketing plans and strategies.
• Managing budgets.
• Evaluating marketing campaigns.
• Monitoring competitor activity.
• Supporting the marketing manager and other colleagues
• Reconcile processed work by verifying entries and comparing system reports to balances.
• Charging expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
• Paying vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
• Paying employees by receiving and verifying expense reports and requests for advances; preparing checks.
• Maintaining accounting ledgers by verifying and posting account transactions.
• Verifying vendor accounts by reconciling monthly statements and related transactions.
• Maintaining historical records by microfilming and filing documents.
• Disbursing petty cash by recording entry; verifying documentation.
• Reporting sales taxes by calculating requirements on paid invoices.
• Protecting organization's value by keeping information confidential.
• Updating job knowledge by participating in educational opportunities.
• Accomplishing accounting and organization mission by completing related results as needed.
• Create / cancel PO's aligned to procurement strategy & operations.
• Proactive Management of PO's w/ the business, procurement, and A/P.
• PO and Program Support - Service level agreements, warranties, etc.
• Coordinate asset tracking.
• Manage monthly payment of select group of vendors.
• Process owner and subject matter expert of the PO process.
• Track and report vendor onboarding activity to meet monthly SLA goals and internal auditing guidelines.
• Administrating vendor services within the enterprise.
• Management of data integrity across area of responsibility.
• Manage quotes and pricing, as needed.
• Ensure functional alignment with team, including direct material side of business.
• Implement agreed purchasing plan for area of responsibility.
• Control procurement spending to meet business requirements.
• Other duties as assigned.