Senior IT Supervisor
Conrad Hotels & Resorts
Total years of experience :11 years, 1 Months
Started as an IT Coordinator and made it through to be in charge of the IT Department on November 2017. (Pre-opening Team)
•Applying Hilton Standards and keeping all systems up to date.
•Took Responsibility of the department Audit and scored 100% on Audits for 2 years in a row.
•In 8 months Improved Guest Satisfaction Scores from 48% to 59% in Connection Quality by upgrading the Wireless system & create Guest Complain tracking sheet.
•Build the handover and SOP files for the IT department to assure smooth operation for users.
•Train new joiners and cross trainers in department.
•Slashed administration cost more than US 12K a year on the employee’s accommodation internet Project plus improving the service.
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