Key Account Manager
Propaganda
مجموع سنوات الخبرة :16 years, 8 أشهر
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results and so company business
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with designs, production and managers from other departments dedicated to the same client account to ensure the highest quality of materials & services are being delivered and all client needs met
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members for possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Obtaining market research such as current trends, Planning and implementing of annual marketing strategies by coordinating with several departments (Students Activities, Admission & Registration, Campus Life, Sports Center, Student Affairs, Security, Academic … etc.)
• Responsible of executing market campaigns starting from marketing concept to production of materials (Banners, Flyers, Signs, Giveaways … etc.) by coordinating with several suppliers
• Creating marketing budget to cover all necessary expenses by analysing and investigating price, demand and competition.
• Writing reports and analysing data.
• Organising events and exhibitions.
• Responsible of procurement and invoices and managing this with Finance Department
• Managing campaigns on social media.
• Create, edit and proofer materials ensuring quality and writing standards. Implement public engagement and social media tools
• Create, edit and proofer materials ensuring quality and writing standards. Implement public engagement and social media tools
• Manage all aspects of plan implementation and budget
• Coordinate new business process including research, proposal and pitch preparation
• Develop and maintain media relations with key trade and mainstream media
• Resolve client issues. Manage deadlines and client expectations
• Worked on Jazeera Airways & Katsuya Japanese Restaurant projects as a Copywriter
• Worked as a Client Servicing for Gulfnet, Burgan Bank, EQUATE Petrochemicals and Jazeera Airways
• Promote awareness of brand image internally and externally
• Handling Social Media Accounts for JW Marriott Hotel & Courtyard Hotel in Kuwait
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
• Participate in regional partnerships and Effective and measurable F&B Marketing
• Annual communications Submissions Calendar within Annual Marketing & PR Calendar
• Write press releases to be published in the media to deliver the Brand Image to the market.
• Handling the Social Media accounts (Facebook, Instagram, Twitter) of Crowne Plaza Hotel, Al Baraka Grand Ballroom, FAUCHON, Edge 24 Hour Fitness and Jamawar Indian Restaurant
• Create competitions for the likers and the followers
• Newspaper and magazine clipping
• Create photo shots for that items that needed to be posted on the social media
• Handling invoice
The responsibility to promote good will and a positive image for individuals, operations or associations, also responsible for keeping the public informed about their clients' goals, initiatives, policies and business endeavors
•The responsibility to Plan and organize the strategy of the new product to reach to the client considering the customers categories
Very Good