Customer Service Operation Manager
Baraka Development
Total years of experience :5 years, 7 Months
• Database Management: Develop and manage CRM-based buyer & Leads database.
• Client Demographic Analysis: Create reports for target client demographics.
• After Sales & Customer Service Excellence: Provide personalized service for 230 clients, gather feedback for improvement and plan the customer journey.
• Projects feasibility Studies: Conduct studies for accurate property pricing for
2 Projects (The Bay Residence 1 & 2).
• Market Research & Competitor Analysis: Research industry trends, equip sales team with intelligence.
• Operational Leadership: Lead day-to-day operations, refine SOPs for efficiency.
• Team Management and Development: Design training programs for my department, set goals, modify CRM system.
• Operational Audits and Reporting: Audit operations, track KPIs, prepare reports.
• Property Transaction Oversight: Oversee transactions, manage agreements, commissions.
• Client Relationship Building: Forge strong client relationships, manage property listings online.
• Operations Oversight: Led daily real estate operations, covering management, leasing, and sales.
• Database Management: Developed and managed CRM-based buyer, owner, and property database.
• Transaction Coordination: Oversaw transaction coordination, ensuring quality in contracts and commissions.
• Relationship Building: Cultivated strong relationships with clients, tenants, and owners.
• Team Management: Managed and trained a team, set goals, and proposed improvements.
• Marketing and Research: Contributed to marketing strategy, provided reports, and conducted market research.
• CRM Optimization: Modified CRM system for enhanced team productivity, and supervised administrative staff.
• Client Base Building: Acquired units, responded to listing leads, and engaged potential buyers and sellers.
• Customer Service Improvement: Enhanced service ratings through regular client follow-ups and feedback on property listings.
• Portal Management: Updated portals (Bayut, Property Finder, Dubizzle, Just Property, etc.) based on listing priorities.
• Data and Documentation: Collected and organized owner data and documents, and facilitated commercial real estate transactions.
Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
Determine clients’ needs and financials abilities to propose solutions that suit them.
Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing.
Maintain and update listings of available properties.
Promote sales through advertisements and listing services.
Bachelor Degree of Arts with a General Grade GOOD
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