Datacenter Operations Manager - India , Middle East and Afica IMEA
henkel
Total years of experience :17 years, 11 Months
Responsible to deliver IT services to EIMEA region (including Europe, India Middle East and
Africa) according to the agreed SLA with concentration on Data Center and scope of
responsibility. With respect to the domain standards, operational cost and needed quality.
ô¸ Establishing Data Center Strategy in line
ô¸ Project Management and initiatives management
ô¸ Harmonization and standardization of the regional Data center infrastructure
ô¸ Establishing concrete recovery and DR strategy
ô¸ Establishing a complete remote management strategy to overcome geographical dispersion of
sites
ô¸ Establishing framework and processes for various day to day operations
ô¸ Team leading and management (Team members : 4)
ô¸ Virtualization project across
Job Roles and Responsibilities:
ITIL Framework Adoptation:
• Relationship, Supplier and Problem Management
• Service and service delivery management
• Strategic planning and aligning business objectives with IT Objectives
Service Desk Management:
• Managing overall Service desk functionality including outsource personnel (HP ITSM)
• Managing Maintenance activities for current Hardware (Desktop, Servers)
Planned projects:
• Various business functions implementation through software (HR, Sales Analysis, Business Intelligence)
• Company's portal based on IBM lotus Notes Quickr
Work Enviroment Management:
• Printers organization, File server management
• Hardware cycle management; Hardware procurement
ISO Certification planning:
• ISO Standards trainings, (ISO 9000, ISO 20000, ISO 27000)
• ISO Documentation preparations
• Aligning IT processes with ISO standards
Job Roles and Responsibilities:
Systems: Microsoft
• Active Directory administration, troubleshooting and maintenance
• Exchange servers administration, troubleshooting and maintenance
• DNS, DHCP and Raduis servers administration, troubleshooting and maintenance
• The infrastructure have expanded to over 30 servers, SAN Storage Boxes and 2 Tape Libraries
• Microsoft Premier support technical point of contact
• Microsoft Enterprise agreement technical point of contact
IBM
• System I administration, troubleshooting and maintenance
• Fresh installation (CD, Tape), or from backup media
• Adjusting performance workload, subsystems and system values
• IBM Support Maintenance Agreement technical point of contact
Networks
• 3Com switching infrastructure administration, troubleshooting and maintenance(over 100 switching device
• VLANs redeign and implementation of the entire company’s networks
• Cisco routing infrastructure (4Routers, 3Sites)
• Wireless infrastructure implementation (4 Wireless controllers and Managed access points: 54)
• 3Com network management to facilitate the administration (3Com Network Director, 3Com Wireless Switch Manager, 3Com Enterprise Management Suite \[Change/configuration Management\]
Hardware
• Defining technical specifications of purchased IBM Servers, 3Com devices and Cisco Routers
• Data Center power plan and defining new air conditioning requirements
• Network passive components requirements and specifications
Ongoing Working on the thesis Applying Artificial intellignece techniques to enhance the Control of the Servocylinders in the Mould Process in the prodcution of Flat Steel.
First of Class - Mechatonics Diploma Graduation project Applying a fuzzy controller to autopilot a ship using virtual reality Toolboxes in Matlab
BsC in EE - Communication and Electronics Top 30 in the class Grade A in the Graduation project: Data Encryption and Decryption; Data Compression and Decompression