Sales Manager
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مجموع سنوات الخبرة :9 years, 7 أشهر
• Implementing sales strategies.
• Achieve Sales target.
• Managing the sales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.
• Train junior sales staff.
• Responsible for sales scripts and customer answer sheets.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals, delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity, risk-taking and motivate team members.
• Gather necessary information to solve problems and adequately meet customer needs.
• Identify opportunities to streamline or improve the customer experience.
• Maintain a solid understanding of company products and services, as well as current promotions and marketing efforts.
• Hiring, training, and preparing representatives to respond to customer questions and complaints and troubleshoot problems with services.
• Ensuring agents understand and comply with all objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult cases.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.
• Resolving calls efficiently and effectively.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate the customer's reception of the expected distinguished service.
• Meeting service level in handling all transactions measured through productivity reports.
• Accuracy in handling all assigned tasks.
• Attendance and punctuality.
• Maintain professional work relationships with colleagues, supervisor, and manager.
• Transmitting complaints and requests of the customers to the related units to be solved.
• Giving hotel guidance services.
• Performing arrival-departure transfers.
• Ensure that services are given to customers within defined standards in due time accurately.