Customer Service Engineer
Integrated Office Systems
Total years of experience :4 years, 2 Months
- Installed, repaired and carried out on preventive maintenance for Ricoh photocopiers
Facsimiles and printers.
- Technical Service Engineer for Ricoh photocopiers, fax machines, color copier,
Electronic printers and digital system to the various major accounts of said company.
- Identified customer service requirements and proposed solutions.
- Continuously worked for the company’s No. 1 Objective - Customer Satisfaction.
- Worked in line with Sales Department to provide customer orientation and business consultation.
- Acted spectacularly and courteously in handling customers.
- Maintained a high level of customer satisfaction in terms of service.
- Handling all customers problems in professional way to achieve Customer satisfaction.
- Increasing business opportunities through various routes to market.
- Provide feedback, support and coaching to the sales team.
- Help prepare budgets.
- Cultivate effective business relationships with executive decision makers in key accounts.
- Conduct market research and competitor and customer analysis.
- Installed, repaired and carried out on preventive maintenance for CCTV Systems.
- Identified customer service requirements and proposed solutions.
- Provided technical solution / assistance to the Field Service Engineers when needed.
- Conducted software and hardware training for Service team and customers.
- Handling all customers problems in professional way to achieve Customer satisfaction.
- Installed, repaired and carried out on preventive maintenance for communication sites.
- Ensured correct implementation of work procedures with function.
- Provided technical solution / assistance to the Field Service Engineers when needed.
- site preparation.
Training in Smart Village
- Graduation Project: Smart Teaching Room. - Graduation Project Percentage scored : 90%.
