Zaigham Mahmood

-Desktop and Branch Support Services
Currently working with one of the prestigious bank in Pakistan.

Responsibilities
•Direct reports to Division Head and assist in strategic matters related to desktop and branch support department.
•Ensure effective IT services in all the Offices and in the branches of the bank across Pakistan.
•Mentoring and motivating the team for the improvement of their performance and throughput.
•Responsible for the desktop and branch support services across Pakistan through teams located in Lahore, Islamabad and Karachi.
•As a singular unit of IT, liaison both horizontally and vertically for the strong hold and growth of IT.
•Managing new projects in coordinate with different stake holders and to get deliverables in prescribed time.
•Actively monitoring the team performance through Service Desk to ensure resolution within TAT.
• Ensure effective IT Services to end user as per defined KPIs and SLAs with exceptional level of customer service.
•Actively contribute to on-going process improvement

Worked with one of the largest Foreign bank in Pakistan.

Responsibilities
•Managed the IT support and services through central location for offices and branches across Pakistan.
•As a singular unit of IT, liaison both horizontally and vertically for the strong hold and growth of IT.
•Managed various servers and enterprise application hosts located in a Data Center environment and otherwise..
•Managed new projects on as and when required.
•Ensure effective IT Services to end user as per defined KPIs and SLAs with exceptional level of customer service.
•Actively contributed to on-going process improvement.
•Assisted with development of controls, standard operating procedures and necessary communications to execute mission seamlessly and meet vision wholly

Worked with one of the largest Pakistan born consumer giant in food industry.

Responsibilities
•Managed the IT services at Engro Foods locations i.e. Plants and Sales in Pakistan.
•Liaising with upper management for IT strategic approach
•Managed various servers and enterprise application hosts.
•Managed new projects on Plant or Business Offices sites.
•Ensure effective IT Services to end user as per defined KPIs and SLAs with exceptional level of customer service.
•Service Request and Incident Management.
•Coordinated for the smooth execution of internal and external audits with satisfactory ratings.
•Actively contribute to on-going process improvement with up to date assets inventory of both plants and sales locations.
•Ensure Help Desk team is monitoring Help Desk ticketing system and for incoming tickets and updates to existing tickets.
•Assist with development of SOPs and staff training

Worked with one of the largest banks of Pakistan as a Manager Infrastructure and DC / System Administrator.

Responsibilities
• As Head of IT Infrastructure and Data Centers took care of all the related matters within the department and managed all the external Vendors like IBM, HP etc. and ensuring the smooth operation of Data Centers.
• Project Manager for Bank’s new Core Banking HW Deployment i.e. IBM Power 780+ and DS8870 with Flex Systems in the production and backup Data Centers.
• Planned and executed the project with IBM regarding HW sizing and it’s in time deployment with the close coordination with different stake holders.
• Responsible and ensures switchover (planned) & failover / failback (unplanned) & start/stopped all HP-UX, Storage CA & FalconStor related services in given RPO / RTO (15mins).
• System Administration of IBM AIX, HP-UX, Red-hat Linux, Microsoft Windows & SAN (EVA, DS8K) OS.
• Installation and maintenance HP-Blade C-7000 enclosure for HP blade XEON and Itanium Servers.
• Also administering HP Data Protector, HP System Insight Manager, HP Command view including Continues Access & Business Copy.
• Managing smooth execution of DC Migrations activities within Lahore and between Karachi & Lahore.
• Ensure the Continues replication of T24 data between all three sites in terms of Synchronization & A-synchronization mode.
• Provide support to execute smooth BCP (planned / unplanned), also business downtime.
• Single point of contact for the vendors (IBM/HP/PSL/FALCONSTOR) for Level2 support
• Administration and maintenance of HP Superdome servers, SAN and various other Servers deployed at Self & Hosted DCs.
• Managed all physical and Virtualized servers (Using Hyper-V) placed in Data Centers hosted for different Applications of the bank.
• Installation & Administration of ADS Servers of branches and offices of Central Region. Integration of BankSmart with T-24 in Central region branches.

Worked with IGI Investment Bank, as

In-Charge E-Banking Operations / Hardware of Central and Northern Region Branches.

Responsibilities
•Phoenix Operations & installation of ATM.
•ATM Settlements of Central and Northern Region.
•Correspondence with Different Banks for ATM Claim Settlements.
•Activation and Deactivation of ATM Cards.
•Hardware Maintenance Central & Northern Region.
•Providing Support of PIBAS plus Banking Application.
•Providing Support for Online Banking Application System.
•WAN and LAN Maintenance.
•Preparation of Servers for New Branches.
•Configuration of Routers, firewalls, DXX, SDN VSAT / TDMA & OFDM etc. for branches.
•Installing / configuring & managing Routers, DTUs / STUs / LOOP & CTUs for WAN connectivity of branches through PTCL by using different Medias like DXX, ISDN, OFDM, VSAT & TDMA.
•Managing & Looking after Microsoft Exchange 2000 Server & Microsoft Internet Security & Acceleration Server 2004 for Bank.
•Supporting base level contracting with technical information needed to complete purchase requirement & coordinating with vendors for the purchase of Hardware.
•Looking after Operating Systems (installation, configuration & securities) of the Bank.
•Providing support in resolving network/ hardware problems either directly on site or via remote connection or via telephone.

PROFESSIONAL COURSES

•IBM AIX & Power VM Training - IBM Karachi

•ITIL

•PMP Training - AUC Technologies

•HP-UX System Administration for Experienced System Administrators - HP Singapore.

•E-Commerce (Web Designing and Development) - ICS-NKFACT MODEL TOWN LAHORE