MEA Category Supply Network Pillar Leader
Procter & Gamble
مجموع سنوات الخبرة :15 years, 5 أشهر
Meeting the inventory plan targets, production plan performance, c/d compliance and inventory
execution of category level supply plans and action plan for the supply network(s) to deliver business requirements for Cost, Cash, and Service.
Manage the unproductive inventory (UPI) and leads the total cash journey to the healthiest levels.
Support the design, development, and maintenance of ongoing performance metrics, reports and dashboards to drive key business decisions
Support deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership
Establish reporting standards and engage data engineering to deliver automated solutions, where possible
Simplify and automate reporting and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders
Setup and execute processes for performing exploratory data analysis to unearth insight or patterns that can be used to drive operational efficiency
Leverage P&G infrastructure and tools to improve back-end data sources for increased accuracy and simplicity
-Work closely with Suppliers, Manufacturing and Distribution organizations to ensure execution of the daily production plan in line with Supply Chain measures.
- Maintain inventory management results and provide management on a daily/monthly basis actual and projected supply, demand, production, and inventory updates.
- Perform short and long term schedule planning and capacity planning.
- Responsible for measuring and driving continual supply network improvement by applying operating strategy to parameter management and gathering, documenting, and aligning key assumptions.
- Perform planning responsibly as defined within specific work system's work and communicate requirements for process/technology improvements.
- Manage day-to-day activities of process including leading resolution of conflicts and adjustment of plan.
- Ensure process adherence and use of best practices by executing the documented standard work processes and staying in touch with the business on a daily basis.
-Maintains SAP material master data and key supply data in line with the SOS and SLEA’s.
-Communicates material requirements plans to suppliers and resolves conflicts.
-Maintains valid material plans in SAP throughout the 18 month horizon.
-Manages run-out, discontinued, and obsolete component materials within the planning systems.
-Measures & drives Continual Improvement (CI) via daily/weekly/monthly standard work processes
-Integrates initiative material plans across the 18 month planning horizon
-Develop and update supplier SLEA's.
-Identifies critical material supply constraints and develops action plans to avoid production and service impacts.
-Deliver cost/Cash saving projects.
-Suppliers score card and suppliers reliability.
-Blocked invoices handling.
-Provide the customers with the required information. (8000 MobiNil Directory)
-Handling customer’s complaints & communicate with other customer service subdivisions to answer all relevant customer inquiries.
-Feedback customer’s opinion to related departments.
-Making Daily, weekly & monthly Reports reflecting the team target achievement.
-Propose new ideas for services and promotions.
-Shared in Mobinil directory application enhancement.
-Submitting a feedback report to related department reflecting the needed areas of development for the 8000 service.
-Submitting monthly and yearly performance reports for every team member.
-Handle inbound roamers’ inquiries and programs.
-Escalate problems and provide relevant feedback to right channels.
-Handle all incoming calls of the contact center.
-Provide best possible service to customers in order to achieve highest level of customer satisfaction
-Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate.
-A complete & comprehensive understanding Products & Services to provide proper information to customers.
-Fully understand & adhere to company policies & procedures that generate personal/professional credibility & trust.
-Fully understand both individual & company objectives to achieve them effectively & efficiently.
-Use the available methods & tools to develop own skills & information (applications, briefings, attending trainings….etc).
-Resolve customer complaints in time & treat them as business opportunities to ensure continuous improvement & development.
-Escalate problems & provide relevant feedback to the right channels.
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Diploma
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Certificate
Certificate