Sales Executive
Alghandi Auto
مجموع سنوات الخبرة :14 years, 10 أشهر
Conducting sales processes in a professional manner as per the standard:
• Prospecting new customer on different ways.
• Consultative Interview to understand customer business needs.
• Selective Presentation to emphasize how is my product essential to customer business improving.
• Demonstration to simulate the product premium experience.
• Evaluation on a fair price base to earn customer trust.
• Purchase Consultation to decide the customer business needs and budget with our different kind’s facilities to help the customer to improve his business.
• Delivery and Follow-Up to add more value to the product with details delivery explanation for product feature and our services for the customer and in-person relation through follow-up.
• Achieve and exceed allocated sales targets.
• Exploring other sales opportunities such as leasing contracts.
• Deliver the highest levels of customer service.
• Creating customer loyalty and repeat sales.
• Adhere to company procedures, particularly around cash and credit handling, to ensure the safety of cash.
• Improving more financial facility to meet day by day market requirements.
• Constantly improve and update knowledge of product range and benefits.
• Maintain awareness of the automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills.
Handle bulk purchase deals, contracts, and Auto Finance and banking facilities.
• Follow up with prospective buyers, including telephone inquiries, showroom walk-ins and field visits to existing and new business clients.
• Problem-solve and ultimately deliver sales results within set time frames.
• Work with customers to identify their business requirements and complaint.
• Discover, document, and analyze key client organizational processes.
• On spot survey and over the phone interviews to determine client satisfaction.
• Effectively plan and document project phases, and manage ongoing development of functional specifications through discovery, implementation, testing, deployment, and training.
• Analyze and migrate existing client data from various platforms: Access, Excel, File maker, etc.
• Design and implement customized CRM databases.
• Provide training and ongoing support for customers report building, data quality, new integration, etc.
• Maintain a working knowledge of platform innovations, third party integration, solutions design, and process methodology.
• Effectively manage client expectations to ensure that projects are on time, on budget, and meet standards for excellence.
• Contribute to development of a strategic vision of how the environmental sector can use CRM data to bring about positive change.
• To assist the Operations Manager with ideas and further development of the CRM.
• To coordinate information events
• ensure inquiries are allocated to a responsible person, track inquiries to completion and to interact with the sales team.
• To support telesales and E-sales activity
• To produce monthly reports on employer engagement activity to Operations Manager
Organize tours in coaches, cars or on foot. Look for an area that can generally be of great interest to a group. Communicate with the group or their representative about the details of the tour - assembly time and place, destination, accommodation, transportation and costs.
Arrange the necessary permits or letters of communication to the area of destination before the tour.
Finalize all the details with the tour group or their representative.
Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture.
During the tour, communicate with your tour group in a cheerful and engaging manner.
Lead the tour group and provide useful and interesting information in whatever medium - written, oral or through electronic presentations. Always make sure of the safety and convenience of your tour group.
Make sure all the members of the tour group follow the schedules set.
Communicate with the appropriate officials in your tour destination like the police, medical institution or tour destination officials. Make sure of the hotel accommodation in case the tour is schedule for more than a full working day.
Make sure that the group will be sent home safe as possible.
Main rules for hotel management and hospitality (2) Tourist Guidance techniques course, Speak on public Arts, (4) Provide Quality Service (2) Manage Itinerary (1) Interact with Visitors (1) Deal with Conflicts, Difficulties and Unexpected Situations (1) Promote tourism product. (1) Deep studies in ancient Egyptian history, Egyptology, Archaeology, Greco-Roman history in Egypt, Coptic Egypt, Islamic history, Hieroglyphs Language, Modern Egyptian history (8) Spanish (4)