IT system administrator
hypermedia
مجموع سنوات الخبرة :8 years, 4 أشهر
Maintaining the entire IT infrastructure of the company and our projects Handling 100 employees technical issues
New accounts set-up and AD administration
Managing and maintaining the file servers
Monitoring the internet connection for security risks using ( PRTG - Glass wire - Wire Shark
Making sure that security policies are updated on time and are always up to date.
Ensure periodic testing of the organization’s network and systems from a security point of view ( TrendMicro XDR - Crowdstrike )
Led the evaluation and implementation of the cybersecurity management plan using Sumo logic to comply with RTA security policy
Designing infrastructure assets connectivity for each project and prepare the drawings for network Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures..
Acting as technical support manager and handling all customers escalation
Prioritizing and dealing with the issues in a timely manner.
Coordinating of company's projects as ( RTA metro stations, EXPO city, Expo line, MAF )
Preparing technical support team performance reports.
Maintaining project timeframes, budgeting estimates, status reports and Capex/Opex
Organizing meetings to discuss project goals and progress ( Asana )
Implementing IT strategies that deliver projects on schedule and within budget
Using project management tools to track project performance and schedule adherence
Technical support 24/7
Vulnerability assessment using rapid 7 and reporting on company's weakness
Extracting all user logs and monitor the network using sumo logic - Ninja RM endpoint management
Submit the technical issues on different tools like manage engine, Jira,
Administrating TrendMicro, Crowd Strike consoles to set policies, detect spams, malwares and log failures Using citrix for cloud services, Ninja Rm for system health monitoring and apply patches.
Managing the new installation with subcontractors by providing them with work permits and doing onsite inspection
◦ installing the Active Directory program, configuring domains within the tool
◦ Maintains security and integrity of schema
◦ Creation and removal of domains
◦ Monitoring connectivity, synchronization, replication, netlogon, time
services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV
records, and trust relationships
◦ Manage Group Policy Object (GPO) links within their OU hierarchy
◦ In charge of dealing with third party to purchase items, check prices,
guarantee and maintenance contracts
◦ Leading team and assigning daily tasks to IT technician and junior IT
engineer .
◦ Responsible for Etisalat portal for company's sim cards, GPS devices and
sim cards consumption and payments .
◦ Managing and reporting on allocation of IT budget
◦ Running regular checks on network and data security.
◦ Based sometimes in warehouse to check our stock, vehicles issues to
troubleshoot and make reports for cases.
◦ Assigning tasks to our team and follow up with solves .
◦ Training staff on newly installed hardware and software systems.
◦ Direct reports for the IT Manager and discuss system updates and IT
requests .
◦ Perform tasks required for IT audits
* Diagnose and troubleshoot hardware and software issues on Laptops, Tablets, Printers and Desktop Computers .
* Replace parts as required.
* Assembling of new computers and install required OS according required software.
* Solve applications problems, either over the phone or in person.
* Set up new users accounts and profiles and deal with password issues . Delete, modify active directory users and update users data.
* Email configuration in Microsoft outlook 2016 and backup all e-mail data.
* secure network systems by establishing and enforcing policies, and defining and monitoring access
*Backups and recovery data for users. also Image for OS and hard drives
*Search and implement the latest IT Desktop technologies and methodologies
* Configuring IP Cams .
* Giving presentation to new Employees about software running in the company .
* Diagnose PCs, Notebooks and Workstation Hardware or Software faults .Test and evaluate new technology
* configure routing and switching equipment, hosted IP voice services and firewalls
* Installing and configuring computer spare parts
* Support Interact Computer Stores customers either onsite, over the phone, remotely or as outsourcing staff.
* Configure and troubleshoot wired and wireless networks .
* Configure routers and switches and access points
got excellent with our graduation project
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.