Mina Zaki

• Monitoring and directing incoming and outgoing mails efficiently and and handling large amounts
of incoming and outgoing calls
• Typing professional business letters, emails, and general correspondences.
• Handling all customer complaint in cooperation with sales and training manager, provide
appropriate solutions and alternatives within the time limits.
• Build sustainable relationships of trust through open and interactive communication.
• keep records of customers files and interactions
• follow communication procedures, guidelines, and policies.
• Greet customers warmly and ascertain problem or reason for calling.
• Monitoring and arrange books inventory with great proficiency.
• Inform customers of deals and promotions.
• Contribute to team effort by accomplishing related results as needed.
• Registering new trainees and preparing their invoices and files.
• Securing all Cash, Collections, and Receipt Book.
• Preparing all courses certificates for individual and corporate trainings.
• Preparing all instructors contracts and memos.
• Ability to arrange and execute wide range of courses from beginning till end.
• Providing secretarial and administrative support when required.
• Filing, archiving, photocopying, scanning and faxing documents.
• Carrying out all administrative tasks given by Office Manager
• Following up and call trainees for their payments.
• Performing data entry and analysis.
• Have a great experience in dealing with different corporate and government organization

• Greeting customers in friendly, professional manner using suggested script
• Answering telephonic and e-mail inquiries
• Attracts potential customers by answering product and service questions and suggesting
information about other products and services.
• Handling customer complaints and reviews
• explains for customers all diet plans