Operation Administrator
Alico
Total des années d'expérience :12 years, 7 Mois
Modifying existing policies (additions, deletions and updating data).
•Reconciling census information of policy holders instantly and at every bill issuance.
•Releasing & reviewing billing invoices for normal billing or adjusted bills.
•Revising the collected premium amounts and posting the collected premiums on system.
I've worked at Mobinil Express as a customer service team leader
• I've worked as a customer support Rep at link Dot Net From May 2012 till oct, 2013
1. Handling Incoming DSL calls on 16333.
2. Investigate Customers problems (ADSL Technical and Financial), identify their source, determine possible solutions, test and implement solutions.
3. Initiate Outgoing Calls related to DSL customers.
4. Opening Tickets on CRM for every case.
5. Communicate effectively via email and over the phone with clients/ internal departments.
Bachelor of commerce, Accounting, English section