Mina Fayez Adly

Operation Administrator at Alico

• Egypt - Cairo
• My current job since March 2015

Modifying existing policies (additions, deletions and updating data).
•Reconciling census information of policy holders instantly and at every bill issuance.
•Releasing & reviewing billing invoices for normal billing or adjusted bills.
•Revising the collected premium amounts and posting the collected premiums on system.

Team leader at Appliance

• Egypt - Cairo
• October 2013 to March 2015

I've worked at Mobinil Express as a customer service team leader

Customer support department , Team leader at Linkdotnet

• Egypt - Cairo
• May 2012 to October 2013

• I've worked as a customer support Rep at link Dot Net From May 2012 till oct, 2013
1. Handling Incoming DSL calls on 16333.
2. Investigate Customers problems (ADSL Technical and Financial), identify their source, determine possible solutions, test and implement solutions.
3. Initiate Outgoing Calls related to DSL customers.
4. Opening Tickets on CRM for every case.
5. Communicate effectively via email and over the phone with clients/ internal departments.

Sales Agent at Egyptian takafull life insurance

• Egypt - Cairo
• October 2011 to May 2012