HR Business Partner
Emirates Flight Catering
Total years of experience :15 years, 7 Months
- Develop and implement HR Annual Plans/Calendars and work towards supporting departments in achieving their plans
- Coach Line Supervisors, Managers, Section Heads within my account structure to set SMART objectives by drafting templates for Objectives, Performance Improvement Plans and Personal Development Plans.
- Analyse dashboards and monitor trends related to absenteeism, leavers, disciplinary incidents. Present reports and collaborate with department managers to adopt employee focused solutions
- Function as a change agent, contributing best practices ideas for departments within my account to work better and smarter.
- Regularly meet with Heads of Department in my account to update progress of HR Plans and discuss trends and action plans observed through Business Analytical Reports.
- Lead focus groups and draw up action plans in efforts to improve employee retention and productivity.
- Co-facilitate with L&D Partners, training workshops on Corporate Induction, Setting Objectives and Corporate Values.
- Lead roadshows on Performance Management Cycle for Head of Department, Line Managers and employees.
- Encourage Line Managers in rewarding good performance and ideas generated within teams and to nominate them in accordance to the Najm framework.
- Enable Line management in fairly applying the disciplinary guidelines by engaging in productive corrective conversations with their employees.
- Conduct disciplinary hearings with employees violating company policies and regulations, coaching employees through corrective actions.
- Carrying out exit meeting with employees in anticipation to retain them where possible.
- Actively participate in the development of welfare programs and support the launch of welfare events for the business.
- Communicate HR related topics and encourage participation of employees on the shop floor during weekly meetings.
Develop and implement HR Annual Plans/Calendars and work towards supporting departments in achieving their plans
- Coach Line Supervisors, Managers, Section Heads within my account structure to set SMART objectives by drafting templates for Objectives, Performance Improvement Plans and Personal Development Plans.
- Analyse dashboards and monitor trends related to absenteeism, leavers, disciplinary incidents. Present reports and collaborate with department managers to adopt employee focused solutions
- Function as a change agent, contributing best practices ideas for departments within my account to work better and smarter.
- Regularly meet with Heads of Department in my account to update progress of HR Plans and discuss trends and action plans observed through Business Analytical Reports.
- Lead focus groups and draw up action plans in efforts to improve employee retention and productivity.
- Co-facilitate with L&D Partners, training workshops on Corporate Induction, Setting Objectives and Corporate Values.
- Lead roadshows on Performance Management Cycle for Head of Department, Line Managers and employees.
- Encourage Line Managers in rewarding good performance and ideas generated within teams and to nominate them in accordance to the Najm framework.
- Enable Line management in fairly applying the disciplinary guidelines by engaging in productive corrective conversations with their employees.
- Conduct disciplinary hearings with employees violating company policies and regulations, coaching employees through corrective actions.
- Carrying out exit meeting with employees in anticipation to retain them where possible.
- Actively participate in the development of welfare programs and support the launch of welfare events for the business.
- Communicate HR related topics and encourage participation of employees on the shop floor during weekly meetings
Employee Relations Specialist Feb'11 - Dec'13
•Counsel Line Managers in handling their employees in line with the HR Policy guidelines.
•Induct new joiners to the company.
•Investigating discrepancies or employees disputes upon receiving reports from departments, Safety and Security.
•Ensuring departmental KPI’s are met by promptly investigating, reporting and concluding cases.
•Preparing Disciplinary and Resignation Acceptance letters.
•Notifying Retirees in a timely manner and informing their respective departments to prepare replacement budgets
•Attending to walk-in grievances or inquiries from employees.
•Carrying out Exit Interviews with the intention of retaining employees.
•Actively participating in updating HR Policies and Procedures related to Disciplinary Measures / Grievance Handling and HR Admin functions.
•Prepare weekly, monthly, bi-yearly and annual reports for ER Section and other reports for but not limited to Recruitment, L&D and Performance Management section.
•Organize Committee meetings and prepare reports when disciplinary action against senior management employees or other sensitive cases.
HR Coordinator- Staff Accommodations Feb'09 - Feb'11
For company owned residential buildings
•Maintain and update the Tenants leasing trackers
•Maintain and manage apartments files
•Liaise with the Real estate Representative for periodical reports for reservation of available units and missing documents for the apartment files.
•Issue receipts for rental/security cheques collected from tenants by Better Homes. Later forward all cheques, receipts, copy of cheques to Finance for processing.
•Forward Entry Condition reports to DP World facility management team who in turn follow-up with Facility Management company.
•Update the Policy & Procedure pertaining to the management of the residential buildings.
•Follow-up on tenant complaints related maintenance issues (escalations).
•Raise RFP’s for monthly utilities consumed for the upkeep/service of residential buildings
For DPW Staff Accommodation (for junior employee)
•Maintain the Accommodation Tracker (live-in, live-out requests)
•Schedule and interview employees requesting to move in/ out of the company accommodation.
•Scrutinizing the reliability of Lease agreements and other reasons for living out.
•Investigating violations within the accommodation premises.
•Liaising with Accommodation Administration for Inductions purposes and other ad hoc tasks.
Recruitment Coordinator Dec'07 - Feb'09
-Recruitment:
•The Account Manager for all recruitment need (from sourcing suitable candidates to interviewing them with department) for Functional Departments, i.e. Finance, Commercial, IT, Procurement & Material Control, HR, Projects.
•Verify departmental headcount and budget before commencing the recruitment process.
•Support Recruitment team with bulk recruitment for Technical roles by short listing CV’s against preferred skills and competencies and carrying out preliminary interviews telephonically.
•Support Assistant Manager for senior management vacancies by coordinating meetings and facilitating employment offers, making necessary arrangements for candidate invited from overseas.
•Manage applicant profiles using Sniperhire and duly forwarding shortlisted CV’s for departmental review and comments.
•Update departments on a weekly basis on progress of vacancies.
•Travel overseas for recruitment trips.
-Onboarding:
•Co-ordinate with relocating companies to facilitate the arrival of new recruits from overseas.
•Liaise with new recruits and relocating company to ensure that the employee is aware of their schedule prior to their arrival: to aid in renting or finding a home, search for schools and more.
•Book a hotel for the new employee and relevant airport transfer.
•Notify respective department regarding their employee’s joining date.
•Act as an employee’s point of contact for any queries related to HR.
Senior Airport Services Agent - Support Administration Jun 2006 - Dec 2007 (18 months)
• Preparing, organizing and implementing written assessments for internal vacancies
• Conducting (one on one) staff coaching sessions.
• Attending staff Disciplinary hearings with HR Specialist and Line Manager and issuing Disciplinary letters as advised.
• Working with confidential information.
• Making appointments; filling necessary documents for easy access.
• Taking minutes of meetings.
• Prioritizing daily tasks.
• Informing concerned sections of procedural updates.
• Preparing Power Point presentations for meetings. Drafting e-mails and other official letters for the Line Manager.
Transfer Desk- Team Leader
Dec 2004 - May 2006 (16 months)
• Preparing staff allocations and action messages from EK outstations.
• Assisting the Supervisor on duty.
• Accepting transit passengers and sending re-routing messages for baggage if required.
• Pre checking-in passengers with critical connections.
• Preparing for Misconnections such pre check-in; issuing FIMS and hotel vouchers.
• Informing gates with regards to boarding passes not collected 30mins before flight departure.
• Executing the Action Plan received and delegating flights to staff.
• Re-route passengers offloaded by EK Group Security due to technical reasons by undertaking all tasks to ensure passengers are well taken care off.
• Liaise with outstation when awaiting clearance for stranded passengers at Dubai International Airport.
• Sending out reports on daily basis.
Check-in Administration
Sep 2004 - Nov 2004 (02 months)
• Attending to all incoming call from internal and external customers.
• Monitor telex from outstations with regards to messages such as fire arms on board; lost tickets or passports; aircraft changes etc.
• Update concerned managers and departments with relevant and critical messages.
• Preparing staff allocation and Shift Brief Sheet.
• Update the Arrival Sheet.
• Allocate flights on display screen for dedicated rows and counters.
• Filling necessary documents.
• Stocking stationary promptly.
• Maintain a Log Book for handovers to incoming shift.
Check-in Agent
Mar 2004 - Aug 2004 (05 months)
• Accepting passengers and baggage at check-in counters.
• Taking the initiative to handle challenging tasks.
• Effectively communicating with concerned departments ensuring smooth handling of operations.
Scheduling appointments with clients
Providing innovative and customized designs for pamphlets, newsletters etc.
Opening and closing proposals
Maintaining good relations with old and new clients and suppliers.
Following up with the Print press on pending jobs orders.
Completed Grade 12 C.B.S.E. (Central Board of Secondary Education) in First class.
