Team Leader,SME & SOHO Sales-Indirect Channels
Orange
Total years of experience :12 years, 8 Months
•Maximizing reach, penetration & acquisition by developing and managing the B2B function in Orange’s Franchisees, to acquire new SME & SOHO accounts and up sell in exsiting accounts .
•Enhancing B2B Customer experience in Orange’s Franchisees outlets and increasing B2B customers’ traffic in the outlets.
•Develop business plans and sales strategies that ensure attainment of the SME & SOHO targets and profitability.
•Design sales contests for the sales executives of the Franchise outlets to motivate them and help achieve the SME & SOHO segment growth targets.
•Enhancement & creation of the needed new processes to serve and sell business offers in the Franchise outlets.
•Work with the marketing team to develop special offers to approach the SME & SOHO customers approached by the franchise sales teams.
•Monitor payments and commissioning process and ensure regular delivery of payments.
•Regularly meet with the Franchise management to share results and discuss developments needed.
•Develop the needed reporting systems to ensure accurate results that reflect the performance and avoid conflict with other functions.
•Manage, train & coach the SOHO area managers who will be responsible for training the Franchisees agents in their assigned area .
•Regularly visit the franchise outlets all over Egypt to monitor the quality of service provided and ensure that they abide to their preset policies.
•Monitor daily results and report monthly evaluation reports for the teams' activities.
•Achieving Sales & Revenue targets.
• Prospecting potential SME & SOHO customers and pay outdoor visits for them.
• Attacking the existing shared SME& SOHO accounts between Orange & Competitors.
• Selling new products & services for existing & new accounts to ensure their satisfaction.
• Selling new sophisticated products to the existing portfolio to increase its profitability.
• Pay outdoor regular visits for the existing high revenue accounts.
• Do the account management for the existing accounts .
• Coordinate with different departments to align on achieving customer satisfaction,
• Train, educate and brief the shop agents & the corporate sales indoor agents on regular basis.
• Managing, monitoring & developing the corporate sales indoor agent.
• Participate in enhancing & inventing new ways for lead generation process inside Orange shops.
• Meet my assigned KPI, s & targets all over the year
• Submit a daily, weekly & monthly sales report .
• Mobinil National sales representative from ( January 2011 to present)
• Interacting with store clients and taking their feedback on the goods and services provided by the store.
• Registering consumer complaints and addressing all queries effectively and promptly.
• Forwarding all suggestions, complaints and other feedback to the retail manager.
• Upholding the objective of the company.
• Keeping a track of all products, sale trends and market trends to be able to interact with customers better.
• Completing all tasks delegated by the supervising manager.
• Meeting all assigned targets.
• Be committed to the top management strategy of the company.
• Vodafone Customer service agent (from August 2010 to November 2010)
• deal directly with customers either by telephone, electronically
• respond promptly to customer inquiries
• handle and resolve customer complaint
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verifications
• process orders, forms, applications and requests
• record details of inquiries, comments and complaints
• record details of actions taken
• communicate and coordinate with internal departments
• Follow up on customer interactions.
• Saint Fatima Language School. ( 2006)