HEAD
2017 EUROPCAR DUBAI RENT A CAR LLC
Total years of experience :2 years, 0 Months
Greet clients as soon as they arrive and connect them with the appropriate party.
•Attend multi-telephone calls both local and international and connect to concerned staff.
•Check visitors in and direct or escort them to specific destinations.
•Update mobile phone contact numbers of the staff and locations.
•Prepare LPO for office requirements.
•Arrange and send couriers/post locals and international.
•Distribute incoming postal to respective departments.
•Performed various office tasks as needed and assigned.
•Other duties included entering data, handling mail and email, and copying documents.
•Deal with complaints or problems from the client over the phone or face to face in calmly manner.
•Deal with special requests from Guests.
•Copy, file and maintain paper or electronic documents and records.
•Deal with bookings by phone, e-mail, letter or fax.
Maximize sales and exceeds budgets, achieved through effective and continuous space, stocks and seasonal management, and highest possible level of customer service.
•Space for seasonal items, use sales reports to determine correction allocation of space.
•Advice Operation Manager and Buyer on out of stock, slow sellers or price sensitivities.
•Drives highest possible standards of visual impact.
•Ensures brand guidelines are being correctly followed to deliver brand values and ensure corporate handwriting is evident in presentation.
•Ensure store achieves defined stock loss targets, accurately carrying out all loss prevention activities and action plans.
•Constantly seeks to improve staff awareness of stock loss issues.
•Actively seeks out and exploits any additional opportunities to promote sales.
•Administers staff issues.
•Initiates and promote highest standards of departmental training including weekly communication, daily de-briefs, product knowledge and on the job coaching.
•Prepare Daily Cash Collection and Daily Sales Statement.
•Makes bank deposits as required. Gift-wrapping and accessories as customer request.
•Attend and contribute to training or meetings as required.
Receiving and displaying books according to authors name or surname.
•Maintaining cleanliness, books always arrange in shelves.
•Good knowledge in famous authors, book title and other bookstore related works.
•Handling cash counter, credit cards transaction and gift wrapping as customer request.
•Supplying customers with information and advice in relation to the bookshop’s services, answering enquiries in person or by phone
•Receive requests for special orders and contact customers regarding arrival or delay; convey information regarding special orders to buyers
•Assisting customers with the selection and location of books.
•Maintain the tidiness and order of all stock ensuring that strict alphabetical order is adhered to in order that stock is easily accessible at all times. In conjunction with the bookshop management team to create attractive and appropriate stock displays.
•Responsible for opening and closing the bookshop as required.
•Carry out any further duties as reasonably requested.
Greet customers when they arrive at the store and inquire into their specific purpose for visiting.
•Determine customers’ buying requirements by engaging them in conversation and ensure that they are provided with information that they need.
•Direct and lead customers to the aisle of shelve that hosts their choice of product.
•Explain product features and benefits and perform demonstrations to build upon them.
•Provide customers with information on prices and discount deals, in a bid to help them make buying decisions.
•Lead customers through the purchasing process by ensuring that their products are properly scanned and bagged as instructed.
•Performed shelf stocking activities by ensuring that all items were properly displayed.
•Assisted customers in locating and reaching their choice of products from shelves.
•Coordinated efforts to ensure that low stock items at the front end are ordered and obtained from storage areas.
•Ascertained the cleanliness and maintenance of shelves to ensure a consistently neat look.