Nebia Missoumi

Supported French-speaking clients on an international investment platform,
ensuring strong retention and satisfaction.
Resolved account issues, explained services clearly, and provided tailored
solutions to reduce cancellations.
Maintained high service standards while collaborating with multilingual teams.
Met performance targets through proactive communication and effective
follow-up.

ensuring strong retention and satisfaction.
Resolved account issues, explained services clearly, and provided tailored
solutions to reduce cancellations.

Greet guests upon arrival and provide warm, personalized welcome experiences. Conduct tours of the resort facilities. Assist guests with inquiries, reservations, and special requests to ensure their comfort and satisfaction. Provide information about wellness programs, services, and activities offered at the resort. Process membership payments accurately and efficiently using the resorts payment system DISWITCH. Explain membership benefits, privileges, and terms to prospective members. Maintain update record of membership information and payment transactions. Address member inquiries and resolve any membership-related issues promptly and professionally. Handle guest feedback and complaints with diplomacy, aiming to resolve issues to the guests satisfaction. Ensure that all guest satisfaction adhere to the resorts standards of hospitality and professionalism. Coordinate with other departments, such as Spa service, Fitness center, dining facilities, and recreational activities to enhance the overall experience. Participate in cross-departmental meetings and trainings to foster teamwork and alignment in delivering exceptional service across all the resort offerings. Collaborate with spa therapist, fitness & wellness instructors, and culinary staff to provide guests with personalized recommandations and assistance tailored to their wellness goals and preferences.

Coordinated complex schedules and streamlined clinical workflows for greater
efficiency.
Improved clinic processes through strong organization and problem-solving.
Ensured regulatory compliance and upheld quality control standards.
Prepared reports, presentations, and briefings to support executive decisions.
Served as liaison with staff, vendors, and suppliers to maintain smooth
operations.
Supported executive projects and initiatives that improved patient experience
and clinic growth.

Prepared reports, presentations, and briefings to support executive decisions.
Served as liaison with staff, vendors, and suppliers to maintain smooth

Welcomed members and delivered personalized service.
Provided facility tours and assisted with inquiries, reservations, and special
requests.
Explained membership benefits and handled payments and privileges.
Maintained accurate records and resolved membership issues and feedback.
Ensured all interactions aligned with resort service standards.
Coordinated with departments to enhance the member experience.
Took part in cross-department meetings and trainings.
Worked with staff to offer tailored wellness recommendations

Welcomed members and delivered personalized service.
Provided facility tours and assisted with inquiries, reservations, and special
requests.
Explained membership benefits and handled payments and privileges.
Maintained accurate records and resolved membership issues and feedback.
Ensured all interactions aligned with resort service standards.
Coordinated with departments to enhance the member experience.
Took part in cross-department meetings and trainings.
Worked with staff to offer tailored wellness recommendations

Managed check-ins, check-outs, and guest inquiries professionally.
Optimized reservations and room assignments to improve occupancy.
Handled secure payments, cash balancing, refunds, and rebates.
Supported loyalty program issues, including points redemption and missing
stays.
Coordinated with departments to resolve guest needs, boosting satisfaction.
Completed Marriott training and became proficient in Opera and MGS.

Answer and direct incoming calls promptly.
Provide accurate information on hotel facilities, services, and local
attractions.
Address and resolve guest complaints professionally.
Maintain confidentiality and security when handling guest information.
Collaborate with hotel departments for a personalized guest experience.
Create and track cases in GXP for effective resolution and follow-up.
Update the mobile key system to ensure seamless guest access and
security.

Answer and direct incoming calls promptly.
Provide accurate information on hotel facilities, services, and local
attractions.
Address and resolve guest complaints professionally.
Maintain confidentiality and security when handling guest information.
Collaborate with hotel departments for a personalized guest experience.
Create and track cases in GXP for effective resolution and follow-up.
Update the mobile key system to ensure seamless guest access and
security.

Gained hands-on experience in converting natural gas into electricity at a
thermal power plant.
Participated in operations, including natural gas extraction, transportation,
combustion, and electricity generation through turbines. Monitored and
optimized efficiency levels while ensuring adherence to safety protocols.