مير على, Customer Care Supervisor

مير على

Customer Care Supervisor

Sharaf DG LLC

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Commerce
الخبرات
6 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 8 أشهر

Customer Care Supervisor في Sharaf DG LLC
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2011 إلى أغسطس 2013

Handling escalations of customers and dealing with the Dubai Economic Dept. for the complaints filed by the customers.
Prepares, maintains, and submits reports and records.
Plan, prepare, and devises work schedules, according to budgets and workloads
Observe and evaluate workers' performance
Issues instructions and assigns duties to subordinate

Process Developer في Genpact, India
  • الإمارات العربية المتحدة - دبي
  • مايو 2006 إلى ديسمبر 2010

Credit Desk Analyst: I was selected for the pilot batch to transition the credit desk business to India from USA & was trained, tested & certified on the client site (Nissan Motor Acceptance Corp & Infiniti Inc. USA). I had been assigned the job of credit reporting of Nissan & Infiniti customers to respective agencies in the USA.

الخلفية التعليمية

بكالوريوس, Commerce
  • في st patricks degree college
  • سبتمبر 2004

Best Lean Award I was awarded for the best lean project by Genpact for increasing the department productivity by $300000.00 per annum by re-engineering a business function. Certified Credit Desk Analyst I was the first from Genpact to get certified as a Credit Desk Analyst from the client Nissan Motors Corp & Infiniti Inc. At client site U.S.A. Personality development & Time Management I am trained on personality development and Time management and certified by Genpact. Excalibur Award I was awarded the Excalibur award for achieving all targets within the TAT and performing the assigned task with 100% accuracy by Genpact.

Specialties & Skills

Administration
Customer Satisfaction
Customer Service
Office Work
MS office (word,excel and desktop support)

اللغات

الانجليزية
متمرّس

الهوايات

  • skating, travelling