Customer Care Supervisor
Sharaf DG LLC
Total years of experience :6 years, 8 Months
Handling escalations of customers and dealing with the Dubai Economic Dept. for the complaints filed by the customers.
Prepares, maintains, and submits reports and records.
Plan, prepare, and devises work schedules, according to budgets and workloads
Observe and evaluate workers' performance
Issues instructions and assigns duties to subordinate
Credit Desk Analyst: I was selected for the pilot batch to transition the credit desk business to India from USA & was trained, tested & certified on the client site (Nissan Motor Acceptance Corp & Infiniti Inc. USA). I had been assigned the job of credit reporting of Nissan & Infiniti customers to respective agencies in the USA.
Best Lean Award I was awarded for the best lean project by Genpact for increasing the department productivity by $300000.00 per annum by re-engineering a business function. Certified Credit Desk Analyst I was the first from Genpact to get certified as a Credit Desk Analyst from the client Nissan Motors Corp & Infiniti Inc. At client site U.S.A. Personality development & Time Management I am trained on personality development and Time management and certified by Genpact. Excalibur Award I was awarded the Excalibur award for achieving all targets within the TAT and performing the assigned task with 100% accuracy by Genpact.