IT Infrastructure Manager
Dallah Trans Arabia
Total years of experience :31 years, 2 Months
Building Data Center Infrastructure, design, procure implement, manage, monitor and support of all the IT components including network connectivity, network security components and ensure the availability. Architecture and operational policies and processes, Vendor management and Manage the SLAs.
Successfully completed various diversified projects in IT infrastructure, Data Center, Networking, Voice and Security. Work closely with business to provide high quality, real time on floor technology support leading to high availability of network systems and application.
Assume full responsibility for the design implementation and support of Data Center Network Management, System Management, IP Telephony using Cisco CUCM and Microsoft LYNC, Access Control and Security Systems.
Network Consultancy in LAN/WAN and Maintenance, Co-ordination with ISPs for WAN connectivity and related issues, Network Management Services, Project planning and managing resources to meet Client’s aggressive deadlines.
Responsible for IT and Annual Data Communication budgeting and planning process.
Worked internally as a Security Consultant for ISO (20000, 27001 and 9000) Compliance projects and CIS security baselines for all data centers and Microsoft infrastructure.
Performing activities pertaining to requirement gathering, planning, estimating and status monitoring and reporting.
Oversee the administration and operation of servers and participate in the evaluation, selection, installation, configuration and upgrade of hardware and software.
Responsible for design, implement, manage and support for IT Infrastructure for Group of companies and projects which include Structured Cabling, Access Control System, CCTV, GPS Tracking System, AV Systems, NMS, Virtualization, Disaster Recovery Planning and Business Continuity
Hardening Cisco devices - Implementing IDS and IPS, Cisco IOS Security and AAA.
Control and manage Change Management, Backup Management, IT-Helpdesk Management, Configuration Management, IT SLA Management, and Incident/Problem Management.
Plan the development of testing programs including requirement analysis, protocols, process improvements and quality assurance initiatives.
Manage and develop enterprise-wide Information Protection policies, procedures and standards.
Establish internal procedures for technology helpdesk with SLAs and measurements on user satisfaction and turnaround time
Design, Architecture and Implement three (3) Data Center for phase 2 of ATVAM project (an ITS based solution for traffic management and safety system in Saudi Arabia)
Responsible for identifying and resolving all IT infrastructure and data communication issues for ATVAM project.
Analyze project requirements related to data communication and suggested varied effective solutions to meet the challenges obstructing the functionality of the work scope.
Dallah Trans Arabia Company and Telvent Company signed with the Saudi Ministry of Interior a contract under which the two companies will work together to implement and manage the new system of monitoring the traffic violation in the three big Saudi cities, Jeddah, Makkah and Madinah.
Planning the development and delivery of properly engineered telecommunication services
Providing advice and guidance to management in the planning phases of information systems, to ensure that communications requirements (particularly network response times, volumetric information and security requirements) are reflected in the overall specification
Obtaining and evaluating proposals from suppliers of equipment, software, and infrastructure for communication networks
Analysing network statistics, identifying trends in traffic flow and levels of services
Provide Level 3 support for all Site Engineers (country-wide) who are responsible for maintaining for Cyberia’s corporate customer’s network, turning up new customers and planning for future growth.
Responsible for the replacing of legacy Layer 2 and 3 switches with new at the backbone of the network.
Interface with various Telco for circuit testing and turn up. Co-ordination with STC for any new circuit implementation via IP-MPLS, ATM, Frame-Relay, DDL, DDN.
Upgrading/Downgrading ISP link bandwidth in coordination with IGW & STC.
Re-engineered BGP routing (Route Maps, AS-Path prepend, MED, Local Preference) to load balance traffic across multiple links with IGW. Configuring multi-homed network and load-balancing traffic for customer through BGP.
Configuring and maintaining Core Routers, NAS, Switches, Packeteer, Content Switches.(Cisco 7200, 7600, 6500 / Juniper ERX1440 / Foundry SI850, SI450 / Packeteer 8500, 10000 Series)
Upgrading/Downgrading software for Core Routers, Swtiches and other devices.
Evaluate complex computer systems to assess vulnerability and risk.
Perform routing preventive measures and implement, maintain and monitor security of the network.
Initiated network enhancements and optimization tools to keep high availability of the network.
Performed key role in providing local engineering support, dramatically reducing operational costs.
Provided Sales Engineering during sales presentations for high-revenue customers.
Responsible for maintaining of Cyberia’s infrastructure at HO and a member of core operations team.
Troubleshooting OC-3, OC-12, DS3, DS1 and SHDSL connectivity issues.
Installing, configuring, maintaining, testing and relocating Routers, Switches, Content Switches, Packet Shaper and Load Balancers, Firewalls, UTM devices for Cisco, Juniper and other manufacturers.
Configuring Foundry L4 Switches (XL, BIG-Iron), Arrowpoint to provide Load Balancing for server farm.
Configuring Packeteer (a packet shaping device) to control bandwidth of Cyberia’s customers.
Configuring and maintaining routing of the Cyberia’s network using protocols OSPF, BGP on MPLS network.
Perform troubleshooting end-to-end between sites for network outages and performance monitoring
Developed web based software in ASP for maintaining company’s corporate client’s contacts and technical information to assist sales and technical team in following up day to day activities for upgrade/downgrade/Cancellation of services.
Maintaining the Network Engineering group’s applications responsible for gathering traffic statistic information, utilizing primarily MRTG and RRDtool. Additionally build up software to allow generation of aggregate graphs, providing insight into traffic consumption for each POP, and providing an overview of the company’s overall upstream transit capacity.
Maintaining an up-to-date documentation and diagrams of services, devices and solutions for knowledge and reference.
Install, implement Leased Line, ADSL, VPN and Frame-Relay Connection
Configure client’s routers for issues of Tunnels, NAT, NAPT, PAT
Upgrading hardware (Routers WIC cards, memory) on special request
Configure and install Exchange/Mail Servers, Proxy Servers to the clients
Connect and configure VPN hardware devices
Configure DDR to clients for Backup link
Configure software VPN Client/Server on Windows 2000 Servers
Configure network assigning users VLAN configuration on special request
Coordinate with STC in follow up for activation and in problems
Help Clients in configuring and troubleshooting their Mail Servers in any
issues related to security (Open Relay, Spamming)
Monitor Client’s network through MRTG/Routers in regards to the utilization
of their bandwidth and/or any malicious activity on their link
Making regular visit to the client and updating mailing list
Responsible for on-call (24/7) support for client in relation to connectivity
issues through out the kingdom
Making technical visit site survey and troubleshooting on site
Give suggestion/information to clients about security issues and providing
them with tools to isolate the problems.
Interface with various Telcos for circuit testing and turn up
Build and maintain Visio documentations for Clients
Configure Pix to Pix, and Router to Router VPN
Configure and implement Remote Access Solution: VPN, ADSL, Fractional
T1
Redesign customers office copper and fiber cable plant for scalability
Supervised the activities of Call Center team with responsibility for results in terms of customer service satisfaction.
Provide assistance and troubleshooting as a Tier 2 support engineer via phone and email for resolving issues related to WAN connectivity and Internet Services.
Managed and documented customer issues in detail in CRM and if necessary escalated.
Workload management among team members, including implementation of innovative ticket/case management techniques.
Managing customer relationship in pre-sales for an effective handover to post sales.
Manage the implementation of the ITIL processes and their KPIs in Service Manager.
Undertaking remedial action to rectify any staff short comings and escalating issues to line managers when necessary.
Responsible for solving problems on call for internet solutions
Installing and configuring the modem for clients to connect the internet
Managing, installing and maintaining computers for the company
Make visit to clients to help them solve out the problems of network connectivity, mail services and internet services
Providing clients the information they need about services offered by the company
Twice awarded the excellence of performance
Cresentech is one of the leading computer hardware/software supplier and a network solutons provider based in Jeddah.
Managed all management information system personnel, sales team, technicians and network engineers.
Responsible for researching, purchasing, selecting and purchasing all computer hardware.
Coordinates closely with internal sales, sales support and services resources to align solution design with customer’s business requirements.
Implemented best practices and defined metrics to improve operational efficiencies.
Recognize process bottlenecks and redefine new solutions to overcome obstacles.
Responsible to target Corporate cleints for networking contracts.
Supervised a team of 3 Sales Executive
Provided information and assisted the team to target better opportunities which can increase sales and profit.
Responsible for network cabling and implementing network softwares
Installing Windows NT Based Server and configuring clients with Widnows 9x
Responsible for corporate cleints on-site support
Improved techncial support by educating and providing tips to the technicians
Assembling Personal Computers from scratch
Installing and troubleshooting software and hardware problems
Provide support to customer onsite / on-bench
Installing network cabling, fixing patch panels and racks
Networking client with Windows for Workgroup and NT
Master of Science (MSc), Information Technology The M.Sc. (Information Technology) course equips post-graduate students with an integrated set of skills for careers in information technology.
Graduation Studies with Major Subjects - Mathematics - Physics - Geology
Passed with Typing 45 w.p.m
Secondary School Education
