Mira Nahoum

 Receive, sort and distribute incoming and outgoing mail and ensure its dispatch in due time.
 Handle business travel arrangements and hotel accommodation for all IFP Lebanon employees.
 Provide agreements for office meetings and supervise booking schedule for conference rooms
 Support the senior HR Officer on HR personal matter.
 Update the HR Strategic Change manager on work activities and perform other related duties as required
 Dispatch bills, invoices, or checks when requested by the accounting department.
 Establish, develop, maintain and update the filing system for all office management issues at IFP Lebanon and retrieve information from files when needed
 Prepare documents, such as business or government forms and expenses reports for the drivers.
 Assist drivers in scheduling their daily program in a timely manner and follow up on work results
 Supervise maintenance, use, and alteration of office areas, furniture and equipment, including elevators, generators, as well as layout and housekeeping of office facilities.
 Negotiate the purchase of office supplies and furniture for all IFP Staff in accordance with company purchasing policies.

 Welcoming in-house and walk-in guests
 Taking reservations
 Billing procedures
 Handling guest complaints
 Follow up and courtesy calls/interactions over guest comments and feedback
 Data base entry
 Preparing daily and monthly reports
 Preparing end of month reconciliation and financial reports
 Sales calls
 Setting employees schedules
 Responsible for the member's contract subscription & renewals

 Greet and welcome guests, check in & check out procedures
 Answer questions and address complaints
 Answer all incoming calls and redirect them or keep messages
 Receive letters, packages etc. and distribute them
 Prepare outgoing mail by drafting correspondence, securing parcels etc.
 Check, sort and forward emails to the concerned department.
 Escort guests to their rooms when needed.
 Keep updated records and files for hotel guests on the system.
 Take feedback and handling guest complains
 Take up other duties as assigned (travel or taxi arrangements, restaurants reservations etc.)

 Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
 Attend the “brief” and act on it
 Conduct safety check before flight
 Greet customers, check their tickets and accompany them to their seats
 Prepare and serve drinks and food to passengers
 Present emergency equipment and give instructions
 Monitor and secure the cabin regularly
 Comply with all aviation rules and regulations for safety and protection
 Assist passengers and cabin crew during emergency situations
 Provide special help to passengers with special needs (children, disabled persons, elders etc)

 Dealing with customer queries and complaints
 Providing advices about visas or passports
 Providing prices and best tickets and airlines deals
 Selling holiday packages and insurance
 Preparing promotional materials and displays.
 Issue and invoice tickets.