Account Manager
Turret Media
Total years of experience :20 years, 2 Months
• Liaising with a range of stakeholders including customers, colleagues, suppliers and partner organizations to promote the company brand via telesales calls, appointments and email. Ensure their knowledge is current and appropriate, supported by value-based sales proposals
• Proactively achieve new and expand targets through pursuing and continuously identifying markets, segments and companies to achieve sales targets and contribute to the identification of new value added business opportunities using innovative concepts, and considering changes in the market environment, which can be converted into revenue generating opportunities in line with Business objectives
• Focus on customer service initiatives and develop long lasting relationships with key decision makers; understand and respond to customer needs, track and monitor account activity
• Analyze important industry market intelligence in relation to market trends to tweak product to suit changing client requirements
• Formulated and implemented sales initiatives to achieve defined individual and team sales targets
• Worked with sales managers to increase technical know-how and to advance negotiations towards close of sale
• Participate in promotional events e.g. road shows, gala dinners, award nights etc. to network with corporate and high net worth potential customers
• Regular meetings and reporting to the Managing Director
• Managing overall operations of import and export of Japanese food stuff and culinary equipment as suppliers to over 90% of hotels across the region
• Manage on-field operations with potential hotel client meetings
• Managing stock inventories via checks on business products and supply requirements including new product requirements
• Market product and business research for quarterly new business development planning
• Overall management of employees with appropriate account assignment
• Oversee and manage overall PRO functions including airport and seaport clearances, trade license renewals, employee visa renewals and Government meetings and visits
• Warehouse management
• Create purchase orders for local suppliers as well as international suppliers and ensure complete understanding of bid requirements, scope of work, following pre-bid to clarify, make additions, deletions to quotations/proposals
• Managing day to day processing of accounts receivable and payable, producing reports as requested
• Planning and conduct competitive negotiations
• Key Project 1:
Security Systems Installation Project at Tawleelah Port, KIZAD
Prepared bids (managed procurement processes, Prepared RFQs among suppliers, tenders and purchase orders
Planned operational schedules
Developed and updated procurement and lease-related materials. Implemented and maintained policy and procedure documentation
Undertook internal and external administrative functions with manpower supply to subcontractors
• Key Project 2:
Vehicle License Plate Production Project at Abu Dhabi Traffic Department
Prepared tenders and commercial bids for equipment and license plates
Met with local government authorities in relation to logistics planning for imports from Germany
Supervised manufacturing of license plates and managed operations across the Abu Dhabi and Al Ain region
Planned manpower allocation across various production centers in Abu Dhabi city, Abu Dhabi, Mussaffah, Baniyas and Al Ain
Managed sea and air cargo clearances
Warehouse management
Managed visa processing and other government related matters
Undertook administrative functions - department coordination, filed and maintained office records and liaised between internal departments and external clients
• Prepared and submitted tenders
• Coordinated with two major projects ADWEA (Abu Dhabi Water & Electricity Authority) - Supply & Installation of Water and Electricity Meters in Abu Dhabi & Al Ain and DEWA (Dubai Water & Electricity Authority) - Trial Project - Installation of Water & Electricity Meters in Dubai
• Implemented procedures to ensure all tasks are performed as per regulatory requirements
• Provided technical supervision, detailed instructions and on-the-job training to all staff for effective and accurate completion of tasks
• Validated and executed all process-related services, delivered service and met customer requirements, as per stipulated standards
• Maintained high customer service levels through quick and effective resolution to all critical complaints and grievances
• Prepared, compiled and analyzed information required for management reports and spreadsheets
• Handled and cleared both air and sea consignments
• Monitored daily workflows and reported daily sales and cash to the Division Manager
• Maintained accountability of stocks with daily reporting to Director
• Maintain records on purchase price information on both open market and contract purchases