Head Of Operations
Moritz Eis Holding GmbH
Total years of experience :6 years, 3 Months
Job responsibilities:
• Develop all operational processes to ensure centre productivity
• Responsible for ensuring that the Production, Logistics & Quality Departments continue to improve
• Interact with internal and external customers, to ensure the operation is pro-active and customer focused
• To ensure the sites meets operational targets and maintain control of cost base and reduction in cost per unit
• Oversee monthly and quarterly assessments and forecasts of financial performance against budget
Key achievements:
• Open the production centre and 2 sales points, in Bucharest and Cluj
• After one year since the start up, decreased administrative costs by 25%, centralizing the logistic operations for all countries (Serbia, Montenegro, Hungary and Romania)
Job responsibilities:
• Coordinate a team of 10 procurement specialists and project managers
• Re-evaluate existing contracts, discover the most profitable suppliers and initiate business partnerships
• Negotiate with external vendors to secure the most advantageous terms and develop relationships with suppliers
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Anticipate unfavourable events through analysis of data and prepare control strategies
• Perform risk management regarding supply contracts and agreements
• Approve the ordering of necessary goods and services
Key achievements:
• Directed the full deployment and utilization of the electronic Purchasing Tool
• Increased the savings on procurement costs up to 30%
• Establish a proper structure of the groups and categories of products
• Designed, developed and implemented new procedures for aquisition process
Job responsibilities:
• Coordinate a team of 20 members, being responsible for Back Office, Customer Care and Cash desk
• Implement office administration policies and provide support for sales departments
• Supervising and checking all journals and reports
• Archive management
• Managing the annual inventory
Key achievements:
• Led the teams in providing exceptional support to managers and co-workers from sales departments, which improved support service level by 20%
• Improved the accuracy of inventory by 80%
• Improved customer service satisfaction 10% annually through management initiatives
• Part of the kika support team when opening new shops
• Due to my proven leadership skills, I was delegated abroad (kika Israel) in order to assist the team in developing new quality standards regarding customer satisfaction