Mohammed Ishtiaq-ur-Rehman

• Planning and Implementing NEC Univerge 3C (Software PBX/ VoIP)
 Installation and Configuration UCM Server as per client’s requirements.
 Integration with Active Directory
 Integration with Microsoft Exchange for VoiceMail.
 Integration with SIP Providers, Digital and Analogue Lines
 Configuring Media Gateway (NEC Univerge 8100)
 Softphone and Mobile Clients Configuration.
 Instant Messaging Server Configuration
 Configuration of available features such as: Call Recording, Call Routing, Outgoing CLI, Group Calling, CoS Profile, Pick Up Groups, Barge and Monitor, Presence and Paging etc.
 Installation and Configuration of Collaboration Server. (Web Meeting and Web Conference Server)
• Planning and Implementing NEC Blade Servers
• Implementing & Supporting NEC SAN Devices
• Installation and Configuration NEC VDI Solution (VPCC)
• Installation and Configuration VMware VSphere and Microsoft HyperV for Hypervisor.
 Install, Configure and Manage Hosts and Storage
 Datacentre and Cluster Configuration.
 VM Template and Virtual Machine Configuration.
 Installation, Configuration and Manage VCenter
• Implementing & Supporting Citrix XenApp Servers
 Server Side Configuration
 Client Side Configuration
• Implementing & Supporting Symantec Backup Exec Server
 Backup Servers (Windows and Linux) Configuration.
 Backup VM Hosts and VM Machines Configuration.
 Restore File level backups
 Create schedule-based Normal, Full and Incremental and differential backups.
• Nagios Network and System Monitor
 Installation and Configuration.
 Configure IT Infrastructure to be monitored by Nagios
• Implementing & Supporting Microsoft Servers 2012 & 2016.
 Active Directories
 Backup Servers
 File Servers
 Print Servers
 DHCP Servers
 DNS Servers
 Routing & Remote Access
 IIS
 Certificate Server
 Group Policies
• Implementing & Supporting Microsoft Exchange Server 2013 & 2016.
 Installation & Configuration
 SMTP Servers
 POP & IMAP Servers
 Outlook Anywhere
 OWA & OMA
 Disaster Recovery
 Mail Box Configuration & Settings
 Client Side Configuration
• Implementing & Supporting Microsoft TMG Server.
 Installation & Configuration.
 Managing Access Rules & Policies.
 VPN Connectivity.
 NATing & Routing
• Implementing & Supporting SAN Devices (HP and Dell)
• Implementing & Supporting Firewalls (Cyberoam & Sonicwall)
 Installation & Configuration.
 Managing Access Rules & Policies.
 Redirecting Mail Server, Web Servers & FTP Servers from the internet
 NATing & Routing Networks
 VPN Connectivity
 Network Securities
 Spam Prevention & Virus Protection
 Reporting & Logs
• Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
 Installation & Configuration.
 Setting Actions as per Client requirement.
 Redirecting mail servers to Anti-Spam Servers.
 Content Filtering.
 Attachment Filtering.
 Web Filtering
 Scheduling & Reporting
 Quarantine Policies
 Logs & Maintenance

• Planning, executing, and finalizing projects according to deadlines. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Planning, Implementing & Configuring SWYX Server (VOIP).
 Installation and Configuration SWYXWARE Server
 Designing & Scripting IVR as per client requirements.
 Configuring Call Trunks and Tunnels.
 Assigning numbers roles and permissions.
 Configuring FXO/FXS on Media Gateways.
 Configuring DID/DOD.
 Configuring Soft phones and other phones
• Planning, Implementing & Configuring MCC (My Call Centre)
 Installation & Configuration MCC.
 Integration with SWYX Server.
 Configuring Call Board.
 Configuring Supervisors and Managers
 Assigning roles and permission to the call centre agents.
 Train Agents, Supervisors and Managers.
• Planning, Implementing & Configuring MasterKey (Real Estate Web base Application).
• In House Support for Microsoft Dynamics (NAV) & SQL Server to Other Sister companies and departments.
• Planning & Implementing Microsoft Servers 2008.
 Active Directories
 Backup Servers
 File Servers
 Print Servers
 DHCP Servers
 DNS Servers
 IIS
 Certificate Server
 Group Policies
• Planning & Implementing Microsoft Exchange Server 2010 & 2007.
 Installation & Configuration
 SMTP Servers
 Outlook Anywhere
 OWA & OMA
 Disaster Recovery
 High Availability
 Mail Box Configuration & Settings
• Planning and Implementing Microsoft HyperV
• Planning and Implementing VMware ESX 4
• Planning and Implementing Symantec Backup Solution
• Planning & Implementing Microsoft ISA Server 2006 & 2004.
• Planning & Implementing NAS Devices
• Planning & Implementing Firewalls (Cyberoam & Sonicwall)
• Planning & Implementing Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
• Planning & Implementing Citrix Server

• Implementing & Supporting Microsoft Servers 2008 & 2003.
• Implementing & Supporting Microsoft Exchange Server 2007 & 2003.
• Implementing & Supporting Microsoft ISA Server 2006 & 2004.
• Implementing & Supporting Microsoft HyperV
• Implementing & Supporting Symantec Backup Solution
• Implementing & Supporting NAS Devices
• Implementing & Supporting Firewalls (Cyberoam & Sonicwall)
• Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
• Implementing & Supporting Citrix Servers

• Managing and Maintaining Microsoft Windows 2003 & 2000 Servers.
• Managing and Maintaining Microsoft ISA Server 2004.
• Managing and Maintaining Microsoft Exchange Server 2003
• Managing and Maintaining Microsoft Windows Server Update Services.
• Managing and Maintaining Firewall Policies (Juniper Netscreen).
• Trend Micro Interscan Viruswall (Firewall) and Trend Micro Office Scan (Antivirus).
• Administrating & Supporting Client Side Operating Systems (XP & Vista).
• Managing Help Desk (making monthly reports, interaction with the users),
Visiting user for support.
• Attend users’ calls/emails/in-person and understand their request.
• Categorize/classify and log the job in the system and try to resolve at first level. To ensure that user’s problems are dealt, so that their needs are fully met.
• To assist users in making procurement request for PC hardware / software.
• Generate standard monthly report for management related to user support.
• Receive IT related goods purchase for the company and verify/approve in good condition, technically sound as per the purchase order.
• To test and install new PC equipment, software and related peripherals.
• To update PC/Laptops with new software versions and releases as required updating and enhancing performance using Microsoft WSUS.
• To monitor users to ensure conformity with standard configuration for PCs and LANs, as per company policy and directives.
• To monitor user to comply with Saudi Government / international rules & regulations related to Information Technology.
• To maintain an inventory of PCs, Peripherals and all IT related equipment / hardware and software.
• To connect or direct the connection of new users to the network to laid down standards.
• To assist in setting and upholding standards of network engineering and network usage.
• To maintain Routers, Hubs, Bridges, Switches, Firewall & Patch Panels.

• Providing user support to clients of Microsoft Windows 2000 Professional
• Administrating Microsoft Windows 2000 Advance Sever & Exchange Server. I was also taking care of:
In-House Designing:
 Brochures & flyers
 Multimedia Interactive
 Official Website (www.up4all.com)
Customer Support for installation & configuration of:
 Bluetooth Devices
 Wireless Networks
 Satellite Internet Solutions.
 Q-tek & i-mate