Senior System Engineer
Najtech
مجموع سنوات الخبرة :19 years, 6 أشهر
• Planning and Implementing NEC Univerge 3C (Software PBX/ VoIP)
Installation and Configuration UCM Server as per client’s requirements.
Integration with Active Directory
Integration with Microsoft Exchange for VoiceMail.
Integration with SIP Providers, Digital and Analogue Lines
Configuring Media Gateway (NEC Univerge 8100)
Softphone and Mobile Clients Configuration.
Instant Messaging Server Configuration
Configuration of available features such as: Call Recording, Call Routing, Outgoing CLI, Group Calling, CoS Profile, Pick Up Groups, Barge and Monitor, Presence and Paging etc.
Installation and Configuration of Collaboration Server. (Web Meeting and Web Conference Server)
• Planning and Implementing NEC Blade Servers
• Implementing & Supporting NEC SAN Devices
• Installation and Configuration NEC VDI Solution (VPCC)
• Installation and Configuration VMware VSphere and Microsoft HyperV for Hypervisor.
Install, Configure and Manage Hosts and Storage
Datacentre and Cluster Configuration.
VM Template and Virtual Machine Configuration.
Installation, Configuration and Manage VCenter
• Implementing & Supporting Citrix XenApp Servers
Server Side Configuration
Client Side Configuration
• Implementing & Supporting Symantec Backup Exec Server
Backup Servers (Windows and Linux) Configuration.
Backup VM Hosts and VM Machines Configuration.
Restore File level backups
Create schedule-based Normal, Full and Incremental and differential backups.
• Nagios Network and System Monitor
Installation and Configuration.
Configure IT Infrastructure to be monitored by Nagios
• Implementing & Supporting Microsoft Servers 2012 & 2016.
Active Directories
Backup Servers
File Servers
Print Servers
DHCP Servers
DNS Servers
Routing & Remote Access
IIS
Certificate Server
Group Policies
• Implementing & Supporting Microsoft Exchange Server 2013 & 2016.
Installation & Configuration
SMTP Servers
POP & IMAP Servers
Outlook Anywhere
OWA & OMA
Disaster Recovery
Mail Box Configuration & Settings
Client Side Configuration
• Implementing & Supporting Microsoft TMG Server.
Installation & Configuration.
Managing Access Rules & Policies.
VPN Connectivity.
NATing & Routing
• Implementing & Supporting SAN Devices (HP and Dell)
• Implementing & Supporting Firewalls (Cyberoam & Sonicwall)
Installation & Configuration.
Managing Access Rules & Policies.
Redirecting Mail Server, Web Servers & FTP Servers from the internet
NATing & Routing Networks
VPN Connectivity
Network Securities
Spam Prevention & Virus Protection
Reporting & Logs
• Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
Installation & Configuration.
Setting Actions as per Client requirement.
Redirecting mail servers to Anti-Spam Servers.
Content Filtering.
Attachment Filtering.
Web Filtering
Scheduling & Reporting
Quarantine Policies
Logs & Maintenance
• Planning, executing, and finalizing projects according to deadlines. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Planning, Implementing & Configuring SWYX Server (VOIP).
Installation and Configuration SWYXWARE Server
Designing & Scripting IVR as per client requirements.
Configuring Call Trunks and Tunnels.
Assigning numbers roles and permissions.
Configuring FXO/FXS on Media Gateways.
Configuring DID/DOD.
Configuring Soft phones and other phones
• Planning, Implementing & Configuring MCC (My Call Centre)
Installation & Configuration MCC.
Integration with SWYX Server.
Configuring Call Board.
Configuring Supervisors and Managers
Assigning roles and permission to the call centre agents.
Train Agents, Supervisors and Managers.
• Planning, Implementing & Configuring MasterKey (Real Estate Web base Application).
• In House Support for Microsoft Dynamics (NAV) & SQL Server to Other Sister companies and departments.
• Planning & Implementing Microsoft Servers 2008.
Active Directories
Backup Servers
File Servers
Print Servers
DHCP Servers
DNS Servers
IIS
Certificate Server
Group Policies
• Planning & Implementing Microsoft Exchange Server 2010 & 2007.
Installation & Configuration
SMTP Servers
Outlook Anywhere
OWA & OMA
Disaster Recovery
High Availability
Mail Box Configuration & Settings
• Planning and Implementing Microsoft HyperV
• Planning and Implementing VMware ESX 4
• Planning and Implementing Symantec Backup Solution
• Planning & Implementing Microsoft ISA Server 2006 & 2004.
• Planning & Implementing NAS Devices
• Planning & Implementing Firewalls (Cyberoam & Sonicwall)
• Planning & Implementing Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
• Planning & Implementing Citrix Server
• Implementing & Supporting Microsoft Servers 2008 & 2003.
• Implementing & Supporting Microsoft Exchange Server 2007 & 2003.
• Implementing & Supporting Microsoft ISA Server 2006 & 2004.
• Implementing & Supporting Microsoft HyperV
• Implementing & Supporting Symantec Backup Solution
• Implementing & Supporting NAS Devices
• Implementing & Supporting Firewalls (Cyberoam & Sonicwall)
• Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)
• Implementing & Supporting Citrix Servers
• Managing and Maintaining Microsoft Windows 2003 & 2000 Servers.
• Managing and Maintaining Microsoft ISA Server 2004.
• Managing and Maintaining Microsoft Exchange Server 2003
• Managing and Maintaining Microsoft Windows Server Update Services.
• Managing and Maintaining Firewall Policies (Juniper Netscreen).
• Trend Micro Interscan Viruswall (Firewall) and Trend Micro Office Scan (Antivirus).
• Administrating & Supporting Client Side Operating Systems (XP & Vista).
• Managing Help Desk (making monthly reports, interaction with the users),
Visiting user for support.
• Attend users’ calls/emails/in-person and understand their request.
• Categorize/classify and log the job in the system and try to resolve at first level. To ensure that user’s problems are dealt, so that their needs are fully met.
• To assist users in making procurement request for PC hardware / software.
• Generate standard monthly report for management related to user support.
• Receive IT related goods purchase for the company and verify/approve in good condition, technically sound as per the purchase order.
• To test and install new PC equipment, software and related peripherals.
• To update PC/Laptops with new software versions and releases as required updating and enhancing performance using Microsoft WSUS.
• To monitor users to ensure conformity with standard configuration for PCs and LANs, as per company policy and directives.
• To monitor user to comply with Saudi Government / international rules & regulations related to Information Technology.
• To maintain an inventory of PCs, Peripherals and all IT related equipment / hardware and software.
• To connect or direct the connection of new users to the network to laid down standards.
• To assist in setting and upholding standards of network engineering and network usage.
• To maintain Routers, Hubs, Bridges, Switches, Firewall & Patch Panels.
• Providing user support to clients of Microsoft Windows 2000 Professional
• Administrating Microsoft Windows 2000 Advance Sever & Exchange Server. I was also taking care of:
In-House Designing:
Brochures & flyers
Multimedia Interactive
Official Website (www.up4all.com)
Customer Support for installation & configuration of:
Bluetooth Devices
Wireless Networks
Satellite Internet Solutions.
Q-tek & i-mate