Kitchen & Bathroom Design Specialist
The Home Depot
Total years of experience :18 years, 5 Months
• Identified client needs and have provided a projection of a preliminary design plan, tested and
finalized sale.
• Improve quality of design by reporting glitches in the product catalog linked to the design software, 20-20 Design Technologies
• Meet regularly and present customer issues, areas of improvement, assigned tasks and work in collaboration with the team on an action plan.
• Worked on finding and resolving issues related to the Home Depot Purchase Ordering System (POS) for example submitting quote to tender order freezing, troubleshooting it and reporting it to the IT.
• Learning about new features in the updated version of HD training software to provide us a better understanding of the latest features and products, its use and how it will benefit the customers
• Experienced in introducing and in assisting clients in updating mobile and tablet applications for an on the go, shopping experience.
• Found issues and reported to IT in the POS related to networking and order processing of site analysis and measures requested by the client and worked with IT to troubleshoot and trace the networking issue until resolved.
• Worked on the design software that helped designers generate kitchen and bathroom layouts in an efficient manner to provide clients with solutions customized to their needs.
• Attended weekly designer meetings to discuss, resolve and improve customer satisfaction of the end product.
• Asking proper questions in order to understand our customers’ needs and provide thorough design solutions and functional features.
• Maintained focus on assigned projects for time sensitive customer requests and contractor deadlines.
• Worked with clients, one on one, to develop, improve the design and execute a functional layout, using the 20-20 Design Technologies software.
• Gained experience in on site, field inspections regarding product performance issues and documenting them properly so they can be addressed.
• Managed the sales, design, and production of projects
• Worked with clients to ensure adequate time lines
• Prepared Employee Payroll Records for 4 locations
• Responsible for opening and closing of showrooms
• Prepared and deposited daily cash
I have been preparing myself for a career in Design & Architecture since my early high school years where I majored in Art and chose a curriculum that best suited my career goals. I always knew I wanted to be a designer. I had no idea I would be designing kitchens and baths but after a few years working with an East Coast Architect; Joseph Asfour helped me realized where my strengths were. I have worked as a Kitchen Designer since and slowly working towards a degree in Architecture. Program Description: The Bachelor of Fine Arts—Architecture Pathway allows students to develop an understanding of conditions within the urban environment that calls for a more holistic, systemic, and re-directive approach toward the role that architecture can and should play in society. The knowledge threads that inform the core design studios integrate an ethical concern with the promise of technological inventiveness and an understanding of design history and theory with spatial explorations that look toward the future without ignoring Chicago’s great architectural heritage. The Designed Objects Pathway focuses on the critical and creative rethinking of the systems, tools, furnishings, and products that we use or interact with in our everyday lives. Investigations into how objects extend human potential and inspire imagination are balanced with studies in the responsible and imaginative use of new technologies, materials, and production processes. A concern for sustainability provides an opportunity to explore alternative visions of how we live, work, communicate, and play.
After my first Degree I was proudly accepted into the Industrial Design Program in the Robert Busch School of Design at Kean University where I expanded my working knowledge. I learned the History of Industrial Design, a sound understanding of the design idealization process, object modeling techniques and presentation. I attended the program for 1 year. After being asked to relocate by a previous employer I decided to transfer my credits to The School of the Arts Institute of Chicago.