Mirna Haram

• Enforce the Code of conduct, Company Ethics and Global standards
• Manage the regional Whistleblowing, Ethics and compliance incidents and investigation
• Implement the Ethics and Compliance program in the region
• Ethics and Compliance training to the employee, distributors and vendors
• Develop and implement the ethics and Compliance monitoring Program
• Provide Ethics and Compliance advisory and consultancy to the company and the distributors
• Develop and implement the Risk assessment program
• Member of the Leadership Team for both Saudi and MENA ‘s committees
• Member of the Mecomed Compliance Steering committee leading the Medical industry Compliance standards
• Work closely with regulators in MENA to ensure implementation of new Laws & regulations in the region e.g. Transparency laws SFDA and UAE
• Manage and implement the Transparency Regulations in the region and in alignment with the global team
• Develop and review the policies and ensure that it is designed to address all regulatory and compliance requirements

Implement and Manage the HSBC SA Policy, Procedures and Manuals :
o Develop the HSBC SA Standard Manual that introduce the company general and core guidelines, including the strategy, ethics, values and objectives including the Medium Term Operating Plan.
o Establish the HSBC Sa Functional Instruction Manual dispensation process, to ensure that HSBC SA alignment with the HSBC group standards, this include to complete the Gap analysis across all the business line and support functions and obtain the BoD approval, along with the management of the BAU policy, procedures and controls.
o Manage the HSBC Standards Governance :
 Establish the HSBC SA Standards Monthly Committee
 Develop the ToRs
 Monitor the effectiveness of its progress and of quality of the closed actions
 Produce MI for the committee, CRO and BoD

• Manage the Due diligence process for new product and new service across HSBC SA
o Develop the New Product and New services policy and procedures
o Ensure that the policy and controls requirements are implemented for every new product or policy within HSBC SA

• Developing and updating for the last three years the HSBC KSA country specific Compliance, Anti-money Laundering, Sanctions, Anti- bribery and corruption policies & procedures to ensure ongoing consistency with the applicable local laws and regulations. Such as:
- Code of Conduct
- Whistleblowing policy
- Conflict of interest policy
- New product / new service due diligence policy
- Personal Account Dealing policy
- External business interest
- Customer Onboarding, KYC, SCC, ID&V policy
- Dormant and unclaimed account policy
- FATCA policy
- Customer Selection and Exit Management policy
- Gift and Hospitality policy
- Staff registration policy
- Market Surveillance policy
- Customer Visitation Policy
• Regular monitoring and control on the various compliance conduct activities across the HSBC SA staffs to ensure their compliance against the current policy such as :
- Sample checks the ID&V, KYC, SCC docu
- Implement the Capital Market Authority regulations and circulars, by interpreting, translating and reflecting it in the policies, procedures, system and controls.
• Ensure maintaining the appropriate level of Compliance and AML knowledge across HSBC staff throughout the development and dissemination of communications, induction training for new hires, trainings and awareness session as well as achieving 100% completion of the on-line mandatory training. Also by conducting face to face training session on various compliance matters such as Personal Account Dealing, KYC, Market Manipulation and violations, Anti-bribery and corruption.
• Identify opportunities for improvement, establish action plans, and lead initiatives to further strengthen the compliance and AML program
• Review new products and services to ensure that all regulatory rules and guidelines are reflected
• Regulator (CMA and TADAWUL) liaison
• Reporting, escalation and provide updates on the compliance matters to senior management committees, CEO and BoD
• Report the Operational Risk and controls (Heatmap, Key Risk Indicators and the Risk Appetite Statement) related to the Compliance and AML team
• Provide guidance and support to all departments to advice on the day to day compliance matters.
• Responds to alleged violations of rules, regulations, policies, procedures and Standards by evaluating, investigating and imposing disciplinary action.
• Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate actions to improve its effectiveness.
• Implement a robust market surveillance system including the policy, monitoring of the market manipulation activities, reply to the CMA soft enforcements and investigation requirements received and communication with the Capital Market Authority on the relevant issues.
• Automate the market surveillance monitoring activity by implementing the Thomson Reuters TRANSWatch system to generate exception alerts.
• Maintain a proper level of alignment with HSBC group standards through regular phone calls, visits, attending meetings and committees with the regional and global team.
• Acting as the Financial Crime Compliance & Financial Intelligence Lead for the implementation of the HSBC Global Standards Program
• Manage the internal and external audit visits and CMA/ regulatory inspection held by big audit firms such as PWC, E&Y and Deloitte also subsequently ensure that the RAG report is implemented successfully and maintain a proper documentation of all the corrective action and supportive document for future reference and evidence
• Annually complete the Enterprise Wide Risk Assessment to assess company’s AML and Sanction risks exposure and issue an annual report to be presented to the senior management

• Design, development, ongoing review and implementation of changes/enhancements to credit risk policies and procedures for almost six years across all the business within SABB such as the Wholesale Credit Policies and strategic framework including Credit Risk Appetite & Area Lending Guidelines. This includes monitoring performance of the policy effectiveness as well as assessing trends and potential risk exposure and conduct analysis of predictive modeling data, delinquency reports and economic factors.
• Developing and regularly update SABB Wholesale Credit Manuals including SABB Standard Manual, SABB Corporate Credit Policy Manual, SABB Credit Functional Instruction Manual, SABB Risk Department Instruction Manual to ensure that the procedures and controls are current and effective.
• External/Internal communication with third parties and regulator
• Improve the employee awareness via issuance of Risk Circulars, quarterly credit bulletin that contains key messages, highlights and changes on the various, policy, controls and best practices.
• Provide to the business and other departments day to day advice, support and guidance on the Credit Risk Policies and manuals
• Develop and manage the Annual Operating Plan (AOP) /Medium Term Operating Plan (MTO) for all necessary Strategic and cost effective planning.
• Act as the Local Compliance Officer (LCO) to maintain proper control against compliance standards across the risk function
• Risk Governance Framework including the Management of all the risk Committees
• Implementing the Basel-II Project requirements across the various divisions Credit Risk, Market Risk, and Operational Risk Departments within the time-lines stipulated by SAMA, and act as point of contact for Regulator (SAMA/SIMAH/External consultants/vendors, if any, on implementation of Basel-II in the bank.
• Monitoring progress of Basel II Project Plan, including: successes, key program milestones, issues and risks.
• Guide & help Divisions in implementation of approved models/solutions/methodologies/parameters etc, along with the necessary enhancement on Basel II template calculations whenever is required.
• Ensure a transparent consistent approach, and streamline Basel II implementation as stipulated by SAMA and industry best-practices.
• Align the existing policies with Basel-II requirements as per SAMA guidelines in coordination with relevant Divisions of the Bank for implementation after approval from competent authority.
• Structure/Format all Basel II regulatory reports, including ICAAP, and ensure with relevant RMG Divisions that the same are prepared and submitted to the coordinator (finance Dept.) as per schedule.
• Guide and communicate to Credit Risk Department for any necessary actions to be taken with respect to data cleansing or updating missing credit information in the bank core system, or any credit risk system, to support accurate SIMAH data uploading.
• Plan, and then oversee, Basel II training and education program in coordination with Training Division.
• Report the progress of Basel II Implementation Plan and deliverables as well as any issues that might impact the deliverables of Basel II Project plan throughout the Basel II Working group and Basel II committee

• Reducing sundry losses through ensure achieving minimum defects and errors in operations processing.
• Manage and implement customer care unit including the system, e-solutions, the process and operation, building the team, training and policy.
• Develop the Quality Assurance manual for the NCB investment operation department to provide three levels of documentation, the policies, procedures and work instructions across all the various activities within the team.
• Lead the process reengineering project to optimize the work effectiveness and efficiency, by assessing the current practice, identify area of improvement, recommend corrective action plan and solutions to improve the process. This is to assist on maximize the headcount productivity, eliminating redundant process while ensuring sufficient control and compliance with the policy.
• Implement a quality management system/framework in accordance to ISO 9001/2000 in coordination with Omnex Consultancy
• Develop and conduct female training program
• Member of ( Strategic Task Group) Committee NCB-Jeddah

Technology & Operation Quality - Offcer - Investment Services Division
Major Accomplishments:
• Participate in reducing sundry losses through ensure achieving minimum defects and errors in operations processing.
• Lead the streamlining, efficiency and effectiveness with distribution Business Support team and other staff to handle customer complaints
• Analyze and investigate customer complaints and ensure preventive action is in place to resolve internal customer complaints for related issues
• Manage and work to enforce policies and procedures that will help preventing transactional error
• Ensure high level of operation efficiency
• Design, prepare and keep up to date the operation manual report
• Flow chart the entire process, setup and write policies and procedures and play a vital role in Business process reengineering project and process improvement
• Implement a quality system in accordance to ISO 9001/2000 in coordination with Omnex Consultancy Company.
• Manage the Operations & Technology system training to enable staff to execute their tasks efficiently
• Develop and conduct female Operational training program for distributions leading to reduce transaction error rate.
• Ensure that IT system delivers the expected outputs. If any shortfalls corrective measures are taken in coordination with the O&T managers
• Responsible for all levels of quality control/quality assurance.
• Member of ( Strategic Task Group) Committee NCB-Jeddah

• Ensure the implementation of all the administrative requirements of the corporate patients in accordance with the contracts.
• Responsible for the affiliate and special contracts physicians accounts (Salaries, different payments and settlements).
• Manage patient’s complaints, coordinate to ensure problem resolution and customer satisfaction.
• Liaise with the various companies, delegate to ensure a smooth flow of all corporate patients
• This job required a lot of audit, daily rounds, follow up and senior management MI/ reports

• Coordinate and manage GCC (Gulf Cooperation Council) tenders and other related issues.
• Expedite and control availability and delivery of critical & urgently required items with overseas and local vendors.
• Coordinate between Logistic services internal departments: Material Management, Cargo & Receiving and Purchasing Department.
• Perform researches and reports.
• I was the direct reporter to the Division Head of Logistic Services Department.
Reference includes:-Recommendation Letter