Executive Assistant to Partner
PriceWaterhouse Coopers (PWC)
Total years of experience :24 years, 3 Months
Executive Assistant to Lebanon Assurance Leader
• Providing support and assistance to high level executives, managers and directors
• Controlling the issuance of all financial statements
PWC Software Champion:
• Training and supporting engagement teams on complete client administration and acceptance
• Creating and supervising all clients’ entries, starting with background check to job code creation
• Liaising with the Middle East region, mostly Dubai and Jordan teams and acting as a key contact for client administration policies and procedures
Launching an event center on more than 3 acres land.
• Developing an action plan for different type of events.
• Seeking sponsors and stakeholders.
• Establishing and maintaining office files/records for retrieval, reference, and storage, in compliance with file maintenance and disposition schedules.
• Introducing new processes and procedures to streamline and support business operations.
Opening a new hair salon, booth rental concept
• Establishing essential accounts, banking, credit cards’ processing, new inventory system.
• Developing short and long term Marketing plans.
• Activating Social Medias for the business, as well as designing all Marketing materials
• Providing liability insurance and workers comp plans.
• Writing agreements, policies and procedures.
• Hiring employees and contractors, launching payroll.
• Setting up Software appropriately in order to ensure best running for the business.
Lead all faces of Operations from retail sales to business operations and human resources for all 3 locations (Arlington, Springfield and Clifton, VA). Recruit, hire, train and managed over 50 employees. Successfully improved profits and loss by decreasing company expenses. Created inventory system.
Launched 2 salon openings and marketing campaigns including media advertisement.
Created an inventory system for a better product monitoring; worked on products’ representation to keep inventory stock current and competitive. Increased sales pipeline by 50% in 7 years.
Promoted the company’s image though social media, fashion shows, and TV publicity.
Developed reports that track monthly and annual sales performance by location.
Liaison with various insurance companies to offer the best insurance coverage for all employees.
Improved employee satisfaction by 42% versus previous years by introducing new processes and procedures to streamline support business operations.
Processed and submitted payroll for all locations (Paychex Online), ensuring employees were paid as expected and on time.
Planned Bi-weekly, monthly and yearly training for continue educations.
Composed memorandums, presentations and developed briefing materials.
Provided high standard customer service; being trilingual was a plus.
Planned and organized meetings, conferences and/or workshops.
Planned, coordinated and established work tracking systems to monitor action items and office deadlines.
Established own priorities as well as work priorities for staff members.
Selected to lead and support operations for a franchise business with 400k in annual sales. Managed and train 20 associates. Build strong customer relations by effectively resolving customer dispute in a diplomatic manner. Held complete accountability for profit and loss, budget managed and in store merchandising.
Recruited, hired and trained all new associates.
Successfully improved profits and loss by decreasing shrinkage, creating monthly and weekly reports to ensure consistency across the board.
Surpassed shrinkage goals by 20% by devising and executing cost-effective operating procedures and training programs to reduce costs throughout store operations.
Generated 80% customer satisfactions scores by effectively identifying and resolving complaints to meet customers’ needs.
Maintained full accountability for overseeing the performance of program management activities in accordance with organizational goals. Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Supervised a 4-member team of partner companies in matters involving customer relationship management and contract delivery of services and deliverables.
Discussion of overall aims and objectives
Liaison with venue, caterers, signage contractors, audiovisual technical managers.
Preparing and organizing timetable and budget.
Stage set design, scientific poster display and seating arrangements.
Negotiation of preferential rates and payments schedules with hotels.
