Quality director for the Middle East Zone
Schneider Electric
Total years of experience :16 years, 8 Months
Managed quality function within Middle East.
Focused on developing customer satisfaction and addressing various issues by proper action plans and projects.
Managed products delivery to customer from various suppliers around the globe. Managed a team of 5 persons. Redesigned logistic flow to increase profitability.
Set up from scratch a customer care center (staffing, infrastructure, communication plans, processes) within set budget.
Quality system. HR processes: recruitment, payroll administration and termination.
Launched with consultant RIM restriction project.
Quality system, customer care center
Thesis: implementation of HACCP
Thesis: implementation of HACCP on strained yoghurt production.
5 years curriculum
Thesis: HACCP system on strained yoghurt production
