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Mirna Semaan, Quality director for the Middle East Zone

Mirna Semaan

Quality director for the Middle East Zone·Schneider Electric

Lebanon

Master's degree, Industrial food technology

Work experience

Total years of experience: 16 years, 8 months

Quality director for the Middle East Zone

October 2009 - December 2016

Schneider Electric

Lebanon

October 2009 - December 2016

Managed quality function within Middle East.
Focused on developing customer satisfaction and addressing various issues by proper action plans and projects.

Company industry:
Electric Power Production & Transmission
Job role:
Support Services

Logistics manager- East Med Countries

July 2011 - January 2014

Schneider Electric

Lebanon

July 2011 - January 2014

Managed products delivery to customer from various suppliers around the globe. Managed a team of 5 persons. Redesigned logistic flow to increase profitability.

Company industry:
Electric Power Production & Transmission
Job role:
Support Services

Customer Care Center manager

March 2007 - January 2014

Schneider Electric

Lebanon

March 2007 - January 2014

Set up from scratch a customer care center (staffing, infrastructure, communication plans, processes) within set budget.

Company industry:
Electric Power Production & Transmission
Job role:
Support Services

Quality/HR and assistant to chairman

June 2004 - February 2007

Rim bottling water

Beirut, Lebanon

June 2004 - February 2007

Quality system. HR processes: recruitment, payroll administration and termination.
Launched with consultant RIM restriction project.

Company industry:
Food & Beverage Production
Job role:
Support Services

Quality assurance

May 2000 - May 2004

Coca-Cola bottling company of Lebanon

Beirut, Lebanon

May 2000 - May 2004

Quality system, customer care center

Company industry:
Heavy Industry & Metallurgy
Job role:
Quality Control

Education

Lebanese University faculty of Agriculture

June 1999

June 1999

Master's degree, Industrial food technology

Lebanon

GPA (percentage): 89%

GPA (percentage): 89%

Thesis: implementation of HACCP

Lebanese University faculty of Agriculture

June 1999

June 1999

Master's degree, industrial food technology

Lebanon

GPA (percentage): 89%

GPA (percentage): 89%

Thesis: implementation of HACCP on strained yoghurt production.

Lebanese University faculty of Agriculture

June 1999

June 1999

Master's degree, industrial food technology

Lebanon

GPA (percentage): 89%

GPA (percentage): 89%

5 years curriculum

Lebanese University faculty of Agriculture

June 1999

June 1999

Master's degree, industrial food technology

Lebanon

GPA (percentage): 89%

GPA (percentage): 89%

Thesis: HACCP system on strained yoghurt production

Skills

HR processes
Intermediate
HR processes
Intermediate
KPI
Expert
KPI
Expert
Process mapping &documentation
Expert
Process mapping &documentation
Expert
Team management
Expert
Team management
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Expert