Data Center Hardware Specialist
Hewlett Packard Enterprise
Total des années d'expérience :8 years, 2 Mois
omplex products at mission critical customers and with role of Duty Engineer
• Installation and preventive maintenance of products
• Review of basic equipment operational function with the customer to meet training obligations during installations
• Provide immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
• Develop solutions for technical problems
• Install software, hardware and executes performance analysis as needed
• Define problems, verify defects in system
• Document all service activities on a daily basis and maintain customer issues lists
• Negotiate satisfactory resolution to end-users at multiple levels
• Install, repair, configure HP Enterprise hardware and software
• ProLiant servers, Blades, Storages
• Disk storage systems performance analysis and testing
• Performance analysis of disk array systems aka 3par
• Troubleshooting of various technical problems
• Knowledge of HP storage products from tech point of view
• Interface with customers to ensure customer satisfaction with equipment and service levels
• Maintain a safe and clean working environment by conforming at all times to the company and customer’s work protocols and policies
• Productively react to changing priorities, and support organizational and administrative duties
• Participate in continuous improvement programs and projects
Bachelor of Computer Sciences