E-Commerce Manager
Sheraton Dammam Hotel & Towers
Total years of experience :22 years, 5 Months
• Serving as E-Commerce Manager, responsible for E-Commerce activities, online business development, E-Mail marketing, Online advertising, joint promotions, partner promotions for Sheraton Dammam Hotel & Towers.
• Search Engine Optimization & Search Engine Marketing.
• Social Media Interaction - Facebook, Twitter, Instagram, YouTube, etc
• Ensure content (photography & descriptions) of the following on-line channels remain accurate and brand compliant.
- Starwood branded website (Starwood, Sheraton, SPG, etc)
- Third party sites
- Destination specific & local tourist board web-sites
• Identify and evaluate new third party web-site opportunities to increase Internet production and drive on-line market share.
• Multi role job with Customer Interaction.
• Served as E-Commerce Manager, responsible for driving local marketing and online distribution solutions that will improve the markets overall RevPar index and other key financial and customer metrics.
• Responsible for promoting of monthly hotel promotions & events.
• Ensure content (photography & descriptions) of the following on-line channels remain accurate and brand compliant.
- Sheraton Bahrain website
- Third party sites
- Destination specific & local tourist board web-sites
• Provide Monthly report on production, trends, booking and stay patterns as well as tracking production through online channels.
• Successfully achieved the budgeted Web Revenue consistently.
• Served as E-Business Development Executive, responsible for global marketing, strategic planning, advertising and development of strategic alliances with Travel agencies and intermediaries.
• Successfully added and maintaining the hotel on the GDS (Global Distribution System), Travel Websites and Travel Agents.
• Researched market competition and their prices to stay ahead of the key competitors.
• Developed E- Newsletter monthly edition having promotions of the hotel.
• Successfully developed market strategies to build a strong customer rapport.
• Multi role job with Customer Interaction.
• Planning and budgeting to achieve the organization’s business targets in the assigned territories of Hyderabad and Secunderabad.
• Administer and Support the team to develop their territorial sales.
• Leading and motivating the sales team and ensuring their training and high level of productivity.
• Responsible for promoting company activities.
• Augmenting the network to improve proximity to the customer.
• Multi-role job with administration and coordination as additional duties.