Application Support & Database Developer
Via Technology
Total years of experience :13 years, 1 Months
As a Technical IT Support
Respond to support tickets from clients and colleagues within agreed Service Level Agreements
Resolve support tickets in a fast and professional manner
Keep support requester updated on the progress of resolving their support ticket
Actively comment your work for each support query
Ensure all support coming in on emails, phones and conversations is logged in the support system
Log any bugs or feature request in bug and feature handling system
Feedback any important client information to Client Services Team and/or Technical Support Team
Error Management
Proactively and reactively fix any errors found as quickly as possible
Extensive experience in the design, development and maintenance of enterprise wide software products and projects.
Experience and strong technical skills with Java, J2EE, JSP, WebLogic, Oracle.
Experience in both Production Support and Application Development.
Experience in Database programming skills in SQL in Oracle.
Possess good analytical and problem solving skills.
Excellent Communication and Organizational skills with zeal to learn new technologies.
Possess good analytical and problem solving skills
✓ Master of computer applications from osmania university during 2008-2011 with an aggregate of 70%.
✓ Bachelor Of Science from Kakatiya University during 2005-2008 with an aggregate of 65%
✓ Intermediate Public Examination from board of Intermediate Education during 2003-2005 with an aggregate of 72%.
