Customer Service & Administration
Skynet Worldwide Express
مجموع سنوات الخبرة :11 years, 2 أشهر
Skynet Worldwide Express-Dubai (UAE)
• Working period of time from April 2013 till present
• Worked as customer service agent and assisting the customer regarding their shipments/parcel
• Promoted as the administration and handling the walk in customer's at the office
• Customer oriented with an outgoing personality and experience in dealing with people of diverse nationalities and known for the ability to resolve potentially volatile situation.
• Interact in groups and engage in intellectual discussions as well as share personal experiences and opinions. Not only a good listener but can also maintain a responsive level in communication skills.
• Worked in various departments as Dispatch team, handling the courier team. Trainer for new joiners
• To answer incoming enquiries of the wholesale customers globally & locally
• Responding to customer enquiries & processing orders both over the telephone & online via e-mail & e-support web based system.
• To ensure all quotations are up to date & dispatched to the client on same day basis.
• Ensuring the packages of the priority customers are delivered on or before the promised time.
• Proactive communication with all the internal departments to ensure total customer satisfaction.
February 2014 - April 2014 Skynet Worldwide Express - (Dubai, UAE)
Logistics Coordinator
1. Approving time sheets for delivery
2. Monitoring cargo movement through the tracking system
3. Developing new duty rosters for drivers
4. Scheduling maintenance charts for all vehicles
5. Communication with Manager regarding report progress
6. Writing difficulty reports on all vehicles
7. Arranges transportation and forwarding services for all orders to ensure material is delivered as per schedule
8. Coordinates exports
9. Reviews expediting schedules on all customer orders. Obtains and forwards information to planning and sales teams
10. Responsible for maintaining a record of all outstanding purchase orders with external vendors.