Executive, Key Account Manager
The Peninsula Chittagong Limited
Total years of experience :5 years, 8 Months
Duties & Responsibilities:
• Develop and maintain strong relationships with key clients, ensuring their satisfaction and loyalty by acting as the primary point of contact and promptly addressing their needs and concerns.
• Create and implement strategic account plans to achieve sales targets, drive revenue growth, and identify opportunities for upselling and cross-selling additional services and products.
• Negotiate and manage contracts with key accounts, ensuring favorable terms, compliance with company policies, and timely renewals to maintain long-term partnerships
• Prepare regular reports on account status, sales performance, and client feedback, using data analysis to identify trends, opportunities, and areas for improvement to enhance service delivery and client satisfaction.
• Achieving sales target & ensuring continues growth.
• Creating reports for the clients & management.
• Ensuring best service for the clients.
• Showing the clients the best way to achieve highest sales.
• Data analysis & reporting to the management.
• Ensuring highest amount of retention.
• New client acquisition.
• Developing content for the clients to understand the logistics service.
Achievements:
• Three times Employee of the Month for highest transaction.
• Highest selling Gold Bars and Foreign currencies.
• Best customer service.
Duties & Responsibilities:
• Greetings customers and understand the customer needs.
• Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the teller sheet.
• Submit teller end of day reports and ensure accuracy and completeness of processing.
• Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures.
• Resolve teller transaction related customer complaints timely and efectively in order to ensure customer satisfaction at all times.
• Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.
• Report to the branch Manager /supervisor any customer problems along with suggestions related to problems resolution in order to keep them
Duties & Responsibilities:
• Greetings customers and understand the customer needs.
• Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the teller sheet.
• Submit teller end of day reports and ensure accuracy and completeness of processing.
• Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures.
• Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times.
• Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.
• Report to the branch Manager /supervisor any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues.
• Encourage customers to explore additional products and services offered by companies through cross-selling initiatives.