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Misaa Yassin, call center agent

Misaa Yassin

call center agent·Malomatia

Qatar

Bachelor's degree, Chemistry

Work experience

Total years of experience: 5 years, 4 months

call center agent

July 2025 - Present

Malomatia

Doha, Qatar

July 2025 - Present

Handle inbound and outbound calls to assist patients with booking and rescheduling medical appointments.

Manage appointment requests for health centers, Hamad Medical Corporation, and the Ministry of Public Health.

Provide accurate information about healthcare services, requirements, and procedures.

Record and update patient information in the appointment management system.

Ensure high-quality customer service by addressing patient inquiries and resolving scheduling issues.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service / Adminstrative Support

August 2020 - April 2023

Lonix for macheniry and heavey equipment Company

Khartoum, Sudan

August 2020 - April 2023

• Greet clients and visitors with a positive, helpful attitude
• Assisting clients in finding their way around the office
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Identify and asses customers needs to achive satisfaction
• hundle customer complains, provide a sutible solutions and alrernative within time limits, follow up to ensure resolution
• take the extra miles to engage customers
• Assisting with a variety of administrative tasks including copying, faxing and taking notes
• Answering phones in a professional manner, and routing calls as necessary
• Assisting colleagues with administrative tasks.
• Helping determine pricing schedules for quotes, promotions, and negotiations
• Preparing weekly and monthly reports
• Negotiating all contracts with prospective clients
• Prepare and edit documents and reports
• Organize and maintain confidential company files and documents.
Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

chemist quality control

January 2020 - December 2022

Shanghai pharmlacutical industry

Khartoum, Sudan

January 2020 - December 2022

Monitor the production phase at various levelsReject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest Inspection and Testing:Conduct thorough inspections and testing of products, materials, or components to verify that they meet quality standards, specifications, and regulatory requirements. Documentation:Maintain detailed records of inspection and testing results, including measurements, observations, and any defects or non-conformities found.Quality Standards:Ensure that products or processes adhere to established quality control standards and procedures, including compliance with industry regulations and safety standards.Sampling:Select random samples for inspection from production batches, shipments, or inventory to evaluate quality.
Company industry:
Pharmaceutical Manufacturing
Job role:
Quality Control

Customer Service Care

August 2018 - July 2019

Sudanese Mobile Telecom Company (Zain)

Khartoum, Sudan

August 2018 - July 2019

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Khartoum univirsity

December 2017

December 2017

Bachelor's degree, Chemistry

Sudan

study of matter, analysing its structure, properties and behaviour to see what happens when they change in chemical reactions.

Skills

customer interactions
Intermediate
customer interactions
Intermediate
Good secretarial
Expert
Good secretarial
Expert
Multi task
Intermediate
Multi task
Intermediate
Hard working
Expert
Hard working
Expert
I have the ability to handle the tasks
Expert
I have the ability to handle the tasks
Expert
Adminstrative support
Intermediate
Adminstrative support
Intermediate
Team work
Expert
Team work
Expert
Communication
Intermediate
Communication
Intermediate
Customer service
Expert
Customer service
Expert
procurement
Beginner
procurement
Beginner
office work
Intermediate
office work
Intermediate
purchasing
Intermediate
purchasing
Intermediate
sales coordination
Intermediate
sales coordination
Intermediate
negotiation
Intermediate
negotiation
Intermediate
problem solving
Intermediate
problem solving
Intermediate
operation
Intermediate
operation
Intermediate
mail
Intermediate
mail
Intermediate
office administration
Intermediate
office administration
Intermediate
quotations
Intermediate
quotations
Intermediate
typing
Intermediate
typing
Intermediate
office management
Intermediate
office management
Intermediate
operating systems
Intermediate
operating systems
Intermediate
security
Intermediate
security
Intermediate
sales representatives
Intermediate
sales representatives
Intermediate
sales support
Intermediate
sales support
Intermediate
safety
Intermediate
safety
Intermediate
system safety
Intermediate
system safety
Intermediate
quality assurance
Intermediate
quality assurance
Intermediate
outlook
Intermediate
outlook
Intermediate
receptions
Intermediate
receptions
Intermediate
time management
Intermediate
time management
Intermediate
Punctual
Expert
Punctual
Expert
Cooperative
Expert
Cooperative
Expert
Detail orinted
Intermediate
Detail orinted
Intermediate
Exteremly efficient
Expert
Exteremly efficient
Expert
Proficient in using Microsoft office (Excel , Word, outlook)
Intermediate
Proficient in using Microsoft office (Excel , Word, outlook)
Intermediate
Patient
Expert
Patient
Expert
Well organized
Intermediate
Well organized
Intermediate
Good documantation
Intermediate
Good documantation
Intermediate
Familiarity with office equipment
Intermediate
Familiarity with office equipment
Intermediate
Passion for service and an ability to work as part of a multicultural team
Intermediate
Passion for service and an ability to work as part of a multicultural team
Intermediate
Outbound
Expert
Outbound
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Production
Expert
Production
Expert
Testing
Expert
Testing
Expert
Laboratory Analysis
Expert
Laboratory Analysis
Expert
Science
Expert
Science
Expert
QC
Expert
QC
Expert
HPLC
Expert
HPLC
Expert
Materials
Expert
Materials
Expert
Chemistry
Expert
Chemistry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Call Center
Expert
Call Center
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Call
Expert
Call
Expert
Management
Intermediate
Management
Intermediate
Control measure
Intermediate
Control measure
Intermediate
Corrective action
Intermediate
Corrective action
Intermediate
integrated pest management
Intermediate
integrated pest management
Intermediate
Identified hazard
Expert
Identified hazard
Expert

Languages

English

Intermediate

Arabic

Expert

Training and Certifications

Certifications
Virtual assistant
Nov 2024
Food safety management system Level 4
Nov 2024
procurment , logistc and supply chain
Sep 2022
Quality control management 9001
Jan 2018
Mackinzey forwqrd skills
Jul 2023
IOSH managing safety
Mar 2023
Training
Quality Control
Shanghi pharmaceutical industry
Quality control and Quality assurance
Climax pharmacetuical industry

Hobbies and interests

traviling
interest to deep details
swimming
reading