Senior Sales Executive
Emirates
Total years of experience :22 years, 8 Months
I am now responsible to manage individual sales portfolio of key travel partner accounts. Implementing and monitoring sales strategies in the territory in order to ensure growth in revenue and market share is one of the key aspects of this job role. In cooperation with Sales Management, I have to analyse and evaluate performance figures in order to achieve sales targets at optimal margins. I provide Sales Management with analysis of internal and external information in order to evaluate business potential for existing accounts and new customers and to adapt commercial strategies accordingly. My recommendations in sales and promotional action plans are taken into consideration by the Manager based on market needs and feedback, which subsequently assist in designing and developing sales and marketing strategies for the territory.
Skills needed: Persistent and skilled at negotiating, maximising brand exposure, developing relationship with key decision makers and stakeholders, strong consultative selling skills, experience in working across functions to improve customer service, able to manage time and projects effectively.
I had been working as in capacity of a Sales Executive with the SkyTrax Airline of the Year (2013).
My portfolio started with servicing the small travel agency accounts, but given the skill set and interpersonal skills, was shifted to look after the large accounts within a year.
I was still actively participating in all sales, marketing and pricing initiatives and plans.
Skills needed: Organising for results, interpersonal, working as an active team member, taking initiative and influence & negotiation.
As a direct staff at this award winning airline I was responsible for all the duties of a Sales and Marketing Executive as well as responsible for implementing all trade and consumer marketing activity and communicating marketing plans with the marketing manager. Within this role there was an addition of the distribution of brochures and collateral materials and coordinating the marketing accounts and budget. Another main aspect of this role was direct marketing, which involved helping the airline to continue moving the business online.
Skills needed: Understand both customer behaviours and technology trends, taking initiative, problem solving, numeracy, computer literacy and communication.
As part of an enthusiastic and highly motivated GSA sales team, I demonstrated skills in marketing, planning, organisation and creative thinking. Main duties were to collect and analyse market information using variety of sources and use it to enable informed decision-making in many sectors, such as business operations, fares & pricing for Saudi Arabia and other policies. I was responsible for planning and putting forward proposals, as well as assessing results for market behaviour and competitors. I also worked with sales to advise on how to use the information provided.
Skills needed: Assertiveness, taking initiative, problem solving, numeracy, computer literacy and communication.
Working for one of the best international Airline as Reservation & Ticketing Officer. In this role I was assisting travel agents with fare enquiries, helping customers with new and existing bookings, informing the industry of any new specials, carrying out telesales during lean season, providing after sales service to PPS and KrisFlyer Silver/Gold members, submitting to management advance booked loads on a weekly basis, reporting & handling passenger complaints and assisting offline stations in Middle East with reservation queries. This role has a great variety and was challenging.
Skills needed: basic industry knowledge, commitment and persuasiveness.
I was part of a busy customer services team that was focused on rapport building with clients. This was primarily a phone and administrative based role, which required me to carry out varied work to the highest customer care standards, using my strong interpersonal skills.
Skills needed: commitment, persistence and persuasiveness.
Achievements/Improvements made: Further improved my communication and team working skills.
This was my internship year and I worked in a very dynamic team atmosphere. Responsible for producing software solutions using VB, SQL and other Microsoft technologies for major clients.
Skills needed: Extensive hardware and software knowledge, customer facing skills.
Achievements/Improvements made: Completed a 12-week Dutch course, completed a 2-week SQL course.
This role involved handling and dealing with help desk queries over the phone, managing the requisition process as well as return authorisations. Other duties involved data entry and building computer systems.
Skills needed: Good telephone manner, commitment, persistence, assertiveness and a sufficient knowledge of the IT industry.
Achievements/Improvements made: Further improved my communication skills as well as improving database skills.
This was also a part time job which let me work on own initiative, to manage shop. This job was the first experience in providing good customer service. This position made me develop strong team work and flexibility. Essential duties and responsibilities included greeting customers, selling products to customers, stocking shelves, counters or tables with merchandise and setting promotions.
Msc in E-Business
BSc (Honours) in Business Information Technology
GNVQ Advanced Level in Information Technology
GNVQ Intermediate Business Studies
10 GCSE (O - Levels) Grade A - C