Misbah Nayeem

Strategy, Corporate Quality Assurance, ISO 9001 Quality Management, Operations Risk Management, Governance & Compliance, SLA Monitoring & Compliance, Process Performance, Quality System Implementation, Business Consulting, Project Management.

Provide support & mentoring for preparation of internal and external audits and certification.

1. Responsible for ISO 9001:2008 (QMS) certification of the entire organization (7 domestic & 7 international delivery locations)
2. Liaison with external auditors & certification bodies for contract review, planning for surveillance and re-certification audits.
3. Conducting management review meetings with business heads
4. Reporting the health of QMS to senior management through various reviews and CXO dashboard
5. Track & monitor budget control
6. Working closely with transition teams for new businesses and responding to RFP / RFI.
7. Instrumental in doing the diagnostic & transformation projects for external clients as well within the organization, identifying process improvements & process re-engineering opportunities. Wide range of experience in the business excellence function.

1. Developing & reviewing corporate policies and strategies towards quality management system
2. Monitoring the effectives of audit and compliance functions and developing plans to improve the team performance to set new benchmarks
3. Act as a internal consultant for quality system implementation and monitoring
4. QMS deployment & integration for existing & new businesses
5. Lead a team of compliance officers and lead auditors.
6. Reviewing audit frameworks for transaction quality as well as process improvement
7. Owner of Quality Rewards & Recognition Program
8. Motivating & Retaining Talent
9. Identify and nurture a team of internal auditors & compliance officers and ensure achievement of their goals, career roadmap and certifications.
10. Providing end to end mentoring and motivating the team to over achieve their goals.

1. Developing strategies on new audit initiatives across the organization
2. Developing and implementing various audit frameworks to identify project opportunities and business risks
3. Track & monitor improvements & generate quality net savings
4. Drive initiatives to improve VOC
5. Driving best practices & idea generation
6. Conducting project sustenance audits to ensure effective implementation of project outcome
7. Implementation of Lean & Six Sigma methodologies in business process and improve the process by identifying and completing Six Sigma projects.
8. Conducting training sessions on lean awareness, process mapping & MS Visio, 7 QC tools & FMEA

1. Developing strategies and methodologies to audit completed Six Sigma and Lean Projects for their effectiveness and continued sustenance.
2. Training the transition batches on process mapping & MS Visio
3. Mentor employees on Lean, Kaizen implementation
4. Assessing processes for competency skill mapping
5. Identify areas of improvement (project opportunities/ diagnostics) across the organization
6. Trained over 3000+ people as well as calibrated 40+ trainers on ISO 9001 trainings
7. Conduct training sessions on ISO awareness, advanced and auditors workshop.

1. Planning, scheduling and conducting quality audits & compliance for business and supporting units for ISO 9001:2008
2. Conduct business process audits as to identify improvement areas and process risks
3. Maintain ISO 9001 compliance to WNS QMS
4. Groom & mentor internal auditors
5. Active participation & engagement to increase the effectiveness of quality assurance function

1. Preparing sales and marketing strategies.
2. Training and developing new sales and marketing teams.
3. Setting up sales & marketing goals and monitoring for their achievement.
4. Providing support and mentoring to achieve business goals.
5. Site selection and analysis for new projects
6. Market analysis to build on sales & marketing strategies and enhancing revenues for the organization.