Customer Services
Barbarossa Express Shipping Line LLC
Total years of experience :0 years, 8 Months
Proficient in international communications, ensuring prompt responses to emails and requests.
Expertise in managing export SOC shipments and generating client quotations based on pricing schedules.
Diligently maintain order-specific follow-ups to meet client requirements consistently.
Thorough understanding and adherence to customers’ Standard Operating Procedures (SOPs), ensuring compliance from origin to consignee delivery for utmost customer satisfaction.
Resolve intricate customer service issues promptly, ensuring high levels of customer contentment.
Accountable for invoicing matters and assertive follow-ups to expedite collections.
Proficient in problem-solving for customers at both Points of Loading (POL) and Points of Delivery (POD).
Efficiently monitor vessel space utilization to optimize capacity.
Regularly circulate the Container Booking Forecast (CBF) on a daily basis.
Engage in daily follow-ups with clients for new bookings and maintain a prospect list for potential new clients.
Ensure accurate system updates for bookings, pricing lists, and related activities.
Meticulously manage invoice follow-ups and credit control.