Misizwe Mtshali

• Proactively building and maintaining sound relationships with Clients, Insurers and TPA’s, connecting with key business executives and stakeholders.
• Educating existing/potential customers on insurance products, mechanics, and regulatory requirements.
• Onboarding customers onto the HR platform, while also monitoring and driving utilization.
• Developing and delivering world-class customer service / training on an on-going basis to both appointed admin and company staff.
• Strategic planning to ensure timely and successful delivery of bespoke solutions according to customer needs and objectives.
• Accurately forecasting and tracking key account metrics.
• Consistently overachieving set sales quarterly target, strong client retention, without ever missing a quarter.
• Generating pipeline from new clients and increasing cross sales within existing territory.
• Collaborating internally on improving or finding new ways to enhance customer satisfaction.

• Management of East and South African Territory & Teams
• Direct daily engagement within Subsidiaries of Large Global Enterprise & Government customers.
• Developing and maintaining strong customer relationships with CXO levels.
• Increased penetration of Microsoft product and services, including Value Added Solutions into Enterprise accounts.
• Develop actionable territory and account plans with clear revenue and customer satisfaction growth strategies.
• Effective lead generation by creating a healthy predictable pipeline that meets and exceeds all quota expectations.
• Identifying and converting opportunities by collaborating with virtual team on how to accelerate opportunity generation.
• Maximise sales with annuity clients, high renewal rates, increasing customer satisfaction, increasing deployment and consumption of Microsoft products and solutions.
• Collaboration by leveraging technology and extensive members of the virtual sales team to build strong relationships with the accounts in its portfolio.
• Up-sell and cross-sell Microsoft solutions within account portfolio.
• Regional quarterly client visits conducted and preparation of customised roadmaps.
• Conducting & facilitating training on MS products and services.

• Managing and Collaborating with various business units to develop customised solution proposals.
• Planning, managing, coordinating, marketing and networking opportunities.
• Training and educating clients on products and services to develop strategic roadmaps delivered to key stakeholders.
• Creating and maintaining a detailed strategic customer sales plan highlighting various actions on how to achieve set target.
• Ensure 3 times monthly target pipeline is maintained continuously.
• Continuously seeking new clients, mining various databases and maintaining a structured cold calling base, with a plan on how to actively pursue new business.

• Overseeing Project and Customer Implementations team to ensure successful solution implementation of all projects.
• Creating new relationships within African countries with the objective of being the leading telecommunication provider on the continent.
• Introducing new revenue streams through high level networking and successfully managing client relationships.
• Conducting customer analysis and recommendations such as account analysis, usage patterns, and optimization.
• Increasing Value Added Services through various initiatives, such as advertising and marketing within the existing and potential customer base.
• Achieving and improving agreed customer SLA’s.

• Designing and implementing strategic account plans in line with key account objectives and co-ordinate focus and effort to achieve objectives.
• Cold calling for new business.
• Developing & maintaining broad and deep customer relationships.
• Co-ordination of business plan and objectives with CRM.
• Elevating Microsoft to position of strategic advisor in account portfolio.
• Presenting the business case for technology investment at board level.
• Exceeding revenue and developing Microsoft platform growth.

• Maintaining and developing key accounts.
• Negotiating of terms and pricing.
• Providing training on an on-going basis to clients
• Performing to set targets.
• Providing weekly action plan for each account.
• Conducting client visits - Min 25 monthly.
• Conducting top 20 customer quarterly reviews.
• Handling & Resolving of General Customer Enquires.