Senior Barista/Stock Controller
Mzllah Coffeehouse and Artisan Roastery
Total years of experience :9 years, 7 Months
• Barista Trainings in brewing, Barista skills and sensory which help increase the quality of beverages served.
• Quality Control which included Inventory, internal audits, Ordering and customer surveys.
• Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
• Increased customer satisfaction by resolving issues.
• Made product recommendations based on a thorough understanding of each customer's needs and preferences.
• Increased store sales to by upselling to more than 20%.
• Coffee evaluating and scoring with the Roastery through cupping sessions.
• Gave customers detailed information on beverage preparation and offered samples of the latest brews.
• Looked after equipment and made minor repairs to keep the coffee machines running smoothly.
• Developed team communications and information for meetings.
• Maintained supply levels at the counter and in customer areas to meet typical demands and prevent shortages.
• Pushed for operational changes that resulted in cost savings and higher profit margins by 30%.
• Solved issues, improved operations, and provided excellent customer service.
❖ Menu creation and beverage development.
❖ Calibrating the espresso machine and grinders.
❖ Quality Control and barista trainings
❖ Welcoming customers into the shop and presenting, Explaining, and helping them to choose based on the preferences and available drinks.
❖ Solving customer’s problems daily and giving feedback to the management.
❖ Preparing and serving Specialty Coffee drinks like V60, Chemex, AeroPress, Syphon, Kalita wave and many more.
❖ Taking customers on a coffee journey from the farm to the cup and teaching coffee to customers to create lasting impressions and loyalty.
❖ Preparing hot and cold drinks such as café latte, Spanish latte, cappuccino, piccolo, cortado, flat white and macchiato and many signature drinks.
⮚ Menu development and creating several recipes for the Menu.
⮚ Calibrating the espresso machines and grinders daily to get the best possible espressos
⮚ Increased the flow of customers into the shop by providing them with the best specialty coffee drinks and its information.
⮚ Taking inventory daily and replenishing coffee beans, and accessories.
⮚ Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.
⮚ Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
⮚ Answer’s customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
⮚ Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
⮚ Pushed for operational changes that resulted in cost savings and higher profit margins to more than 50%.
⮚ Looked after equipment and made minor repairs to keep the coffee machines running smoothly.
⮚ Had an excellent attendance record and was always on time for work.
⮚ Gave customers detailed information on beverage preparation and offered samples of the latest brews.
⮚ Looked for industry trends on social media and through online sources and provided more business prospects to the company thereby increasing profit margins.
⮚ Carefully listened to customer requests and created personalized, delectable beverages, resulting in a sales increase.
◆ Selling the company's products to ready and potential customers.
◆ Merchandising the company’s product at the sales point.
◆ Animating and entertaining the customers and consumers of the company’s product.
◆ Coordinating and supervising the work done by the hostesses.
◆ Ensuring the security of hostesses and colleagues within the team during animations.
◆ Helped in getting feedback for the company regarding competitors and their actions on the field.
◆ In all, giving a good image of the company to the general public.
◆ Manage customers and suppliers to ensure repeat purchase.
◆ Increased direct Customer services by informing them of products and services
◆ Promote new products to customers and record orders
◆ Handle and resolve customers’ complaints
◆ Meeting individualizes and company sales targets
◆ Manage products at different point of sales
◆ Counsel, monitor and maintain customer loyalty
◆ Inform customers on innovations of the company’s products
A Higher National Diploma in Business Management with lower credits