محمد منتصر

Assigned as Project Manager for Inovar KSA. Inovar is a system integrator partner for Pega BPM System in Riyadh, Saudi Arabia which drives digital at scale across the enterprise to achieve organization's digital transformation vision

- Develop project plans for Ministry of Municipal and Rural Affairs account.
- Manage deliverables according to the plan.
- Recruit project staff with Pega Certifications.
- Lead and manage the project team.
- Establish a project schedule and determine each phase/release.
- Assign tasks to project team members.
- Provide regular updates to the customer and upper management.

• Responsible for assessing and analyzing the business requirements and proposing feasible IT solutions
• Maintain excellent relationship with the business users
• Smooth and proactive response on the ad-hoc requirements from the commercial team
• Build, maintain, and ensure scalability of integration systems sustaining high loads and business continuity
• Prioritizing and planning for the P&S and identify the dependencies
• Providing the possible workarounds to simplify the whole product development life cycle
• On time reporting for all the projects to ensure achieving the targets which complied with the required KPIs
• Providing the required support for all the IT stakeholders to ensure the products success

Professionally manage projects requested within the IT department to ensure the high quality of the deliverable and their alignment to the PM methodology and Ensuring consistency with IT PMO strategy commitments and goals.
- Conduct project kick-off meetings, define project objectives and scope, track risks, assumptions, and manage detailed project schedules using Microsoft Project.
- Ensure that all projects are delivered on-time, within scope and follow Etisalat IT PMO methodology.
- Develop a detailed project plan to track progress and associated communications documents.
- Track project milestones and deliverables and report progress risks issues in timely manners to get proper management attention to put the project on track.
- Pro-actively manage changes in project scope identify potential crises and provide contingency plans.
- Monitor UAT on both staging & production environment and insure all the test scenarios are as per the provided UAT scenarios
- Report the defects back to IT and follow up on the defects resolution.
- Conduct and document weekly status review for upper management.
- Identify and resolve issues and conflicts within the project team.
- Create and maintain comprehensive project documentation.
- Perform risk management to minimize project risks.

MW3 is a start-up company that were committed to build a cloud-based IoT/B2B Ecosystem Enabling Platforms (E2P) to enable the creation of efficient marketplaces that can scale easily and quickly through unlocking the bottlenecks that hinder the efficient interaction between the stakeholders of the ecosystem underlining these marketplaces and provides scalability and efficiency of any marketplace deployment targeting OTTs, MNOs & MVNOs in ME and Africa.

- Maintained responsibilities held under \[Senior Team Leader\] title.
- Additionally, responsible for managing technical processes and led a team of 10 people to achieve collaborative goals and to provide the necessary environment for project success.
- Handling teams, schedule project timelines, arrange for resources and also help in solving technical problems when needed.
- Responsible for project planning, setting targets, deliverables and making decisions.
- Make presentations on project/team status, present weekly and ad-hoc reports to top management.
- Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotion.
- Manage workflow and analyse the requirements for all RFP requests.
- Meeting with clients to ensure a well defined Scope of Work (SOW) and all RFP requirements are addressed.

Participated in a 1-Year consulting project on Digital Transformation for Hits Telecom Company (Qanawat KSA) in Riyadh, Saudi Arabia.
- Performed a technical due diligence that lists a detailed evaluation of the technical side of the company.
- Identified the current portfolio of products and services, segregated the successful products and services from the failing ones.
- Helped in scanning the market for potential partners and suppliers to help acquiring the required capabilities and competencies.
- Conducted a technical implementation plan includes detailed listing of activities, costs, expected difficulties and schedules.

- Responsible for providing support for a wide range of cloud-based products, services & solutions.
- Contributed in building our first world-class IoT/B2B ecosystem enabling platform (E2P) that helps scalability and efficiency of any marketplace deployment targeting OTTs, MNOs & MVNOs in ME and Africa.
- IoT Suppliers & services selection based on marketing research and business requirements.
- Refining selected services based on technical testing.
- Develop SWOT and competitive analysis of markets and companies.
- Define IoT/B2B solutions testing processes.
- Design & implement cloud-based IoT/B2B solutions based on customer requirements.
- Manage & supervise cross-functional IoT projects.
- Experience in designing & implementing multi channel solutions and B2B/B2C Portals / Websites.
- Hands on experience in designing & implementing ecommerce solution on Magento and Wordpress open source platforms.
- Strong experience in implementing cloud based ERP/Supply Chain solutions.
- Evaluate problems identified and assist with resolution strategies.

ILA Egypt is the execution arm of ILA Group’s vision in Middle East & Africa. ILA is a venture specializing in the provisioning of innovative services and portfolios that are based on the convergence of two key industries, IT and Telecommunications and by using two key technologies: Cloud computing and Machine-to-Machine (M2M). ILA is lead by a team of executives who have experience in leading multi- national IT and Telecommunications organizations such as Zain and ITS.

- Responsible for defining the end to end architecture for cloud based solutions in different areas: Smart Buildings, Telematics, Telemetry & HVAC smart systems.
- Research, analyze and recommend new technologies and products for cloud-based applications, based on the business requirements.
- Troubleshooting systems, performance testing and tuning.
- Good working knowledge of Functional & Non Functional Testing.
- Design and execute test cases for new and sustaining products.
- Install & support services remotely or at the customer site when needed.

LinkDSL, the leading Internet Service and Solutions Provider, is a subsidiary of Mobinil, Egypt's first mobile phone operator

- Guide the customers to activate the service and provide information about the products and service.
- Install & support ADSL connection at the customer site.
- Answer incoming calls requesting installation of the ADSL service by configuring the modem and checking customer line parameters in order to activate the service.
- Handle outbound calls targeting configuring customer modems to activate the ADSL service with clients.
- Manage challenging service situations in order to handle all customer inquiries.
- Solve customers’ problems during activation cycle in order to activate the service.
- Assign the customers’ task to the responsible department in case the problem is out of Installation Teams hand to solve it and assign it back to us to activate the service.
- Advise customers with explanations in order to increase customers’ satisfaction.