Mohammed mmirghani

• Calculated store inventory counts and ordered new equipment to prevent shortages.
• Presented performance reports and recommended process improvements.
• Scheduled routine maintenance and repairs for business equipment to prevent
malfunctions.
• Recommended products and services to customers according to needs.
• Set sales goals for staff teams and evaluated employee performance.
• Input customer notes and services rendered into company databases.
• Utilized video surveillance and inspections to locate facility issues and damages.
• Gathered and analyzed customer feedback to improve business products and
services.
• Managed high volume of inbound calls for quick resolution of customer issues.

• Boarding, I am fully trained in Sabre program, and I performed all the procedures from
checking in the guest to handing the boarding to tagging the baggage and sending it.
• Checked baggage and cargo and direct passengers to designated locations for
loading.
• Assembled and issued required documentation, such as tickets, travel insurance
policies and itineraries.
• Provided boarded and disembarked assistance to passengers needing special
assistance.
• Kept information facilities clean during operation.
• Examined passenger documentation to determine destinations and to assign boarding
passes.

• Provided top-notch support for increased customer satisfaction.
• Performed administrative duties contributing towards smooth store operations.
• Trained new hires for improved productivity and efficiency on the job floor.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Improved customer satisfaction by effectively handling complaints and inquiries.

• Computed bills, collect payments and make change for guests.
• Recorded guest comments and complaints, referred customers to managers as
necessary.
• Greeted, registered and assigned rooms to guests of hotel.
• Advised housekeeping staff when rooms had been vacated and were ready for
cleaning.
• Reviewed accounts and charges with guests during check out process.
• Contacted housekeeping or maintenance staff when guests reported problems.
• Made and confirmed reservations.
• Improved customer satisfaction by managing complaints effectively.

• Created and displayed promotional material to attract new customers.
• Handled customer transactions and counted cash drawers following shifts.
• Scheduled routine maintenance and repairs for business equipment to prevent
malfunctions.
• Inspected workspaces and equipment to maintain conformance to standards.
• Hired and trained employees on company procedures and customer service.
• Set sales goals for staff teams and evaluated employee performance.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Evaluated employee qualifications and skills for promotions.
• Answered customer questions by providing product information and highlighting
promotions.