Technical Support & Helpdesk
Hewlett Packard Enterprise (HPE)
Total years of experience :16 years, 0 Months
Password Resets & AD Account Handling
• Resolved technical issues via phone, email and live help for customers and field staff using Proctor
and Gamble legal products. Provided customer and technical support for proprietary products
including installation, licensing, use, and problem resolution.
• Stronger problem solving, analysis, and testing skills acquired.
• Handled multiple priorities and managed numerous products and their features
Manage, and troubleshoot, server and workstations, create user and manage user share data folders.
Key Responsibilities:
• Diagnose and resolve technical issues on daily user call basis.
• Support and maintain MS Desktops, printers and related issues.
• Install authorized software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
Key Responsibilities:
Installation and Implementation of Windows Server 2000, 2003, & 2008.
Installing, configuring and troubleshooting DNS, DHCP, and Active Directory services.
Installation and updating of Desktop operating system and other software.
Install, Configured & maintained e-mail clients.
Antivirus and Anti-spam installation and troubleshooting.
Installation, configuration and troubleshooting of printers, scanner and Peripherals.
Key Responsibilities:
Implementing, managing and troubleshooting AD user, password and share drive.
Scheduled Backup, Restore services.
Installation, configuration and troubleshooting Active Directory.
Installation, configuration and troubleshooting DNS and DHCP Servers.
Backup DNS, DHCP, Active Directory etc.
Create, RIS image for remote installation.
Graduation in Pshychology