Technical Support Engineer
Emperion middle east
Total years of experience :14 years, 8 Months
• Ensure proper functioning of all IP systems including maintenance, support, and upgrade.
• Troubleshooting of complete network core for all customer related issues.
• Complete troubleshooting of VoIP related issues on Nexton and Porta platform.
• Coordinating with other VoIP partner for new interconnections.
• Policy based routing of voice calls on Nexton and Porta platforms.
• Commissioning of new internet links and optimize the internet policies. This allowed for more for more redundancy in the internet services.
• Configure of VSAT equipment, including but not limited to radio, routers and satellite systems, Quintum VoIP system and RF Modems.
• Monitoring network through Solarwinds, Cacti and MRTG NMSs.
• Providing technical support to customer for Shiron and iDirect VSAT system.
• Complete troubleshooting of Quientum VoIP system for vessels in the live network.
• Monitoring and troubleshooting Nexton and Voice master for live calls.
• Troubleshooting of voice issue by coordinating with customer and vendors and suggesting solutions.
• Suggesting the solutions in customer network and providing technical support.
• Preparing daily reports on network performance during night shifts.
• Coordination with other Emperion functions and management of sub-contractors.
• Support sales in identifying correct technical solution
• To maintain technical documentation (diagrams, excel sheets and word documents) concerning the O&M of the Network.
• Monitoring and troubleshooting of MPLS Core Network (Cisco 12816, 7200, 7600 Series) and Metro ring routers (Cisco 10720 Series) at level-1 support.
• Configuration of access network Cisco switches (ME3400).
• Configuration of MPLS TE for optimal resources’ utilization.
• Initial troubleshooting of DNS, CAR, SESM, SSG, IntGWs and ASAs to find-out the internet issues.
• Monitoring of routers using Cisco Device Fault Manager (LMS), Solarwinds, MRTG and Nagios to figure-out the problem.
• Monitoring and escalation of WiMAX Network operation outages.
• Fault management, software installation of AP and bootstrapping of network elements for WiMAX Radio Access Network.
• Remote troubleshooting and configuration of microwave backhaul radio links SEGEM & NEC.
• Analysis and investigation of root cause of WiMAX AP outages.
• Making daily reports of AP-utilization Stats Report, CPE Count Report, Daily Outage Report, Daily Dash Board Report and Daily Management Report.
• Providing management of nodes, switches and MW links.
• Providing connectivity solutions regarding APs and different equipment i.e. (NEC, SEGAM and Cisco ME3400 switches).
• IP planning for WiMAX access nodes.
• Configuration of Cisco switches (ME3400).
• Providing management of nodes, switches and MW links.
• Configuration of Network Elements using PEMS (used for Network Element Monitoring and Configuration).
• Software up gradation of APs.
• Managing the team to resolve an issue within specified Service Level Agreements, Customer interaction and complaint handling.