Mohammed Alabdali

• Test Wosool system to ensure functionality, usability, and performance
meet organizational standards.
• Provide suggestions and insights to improve and develop system features
and user experience.
• Deliver technical support and troubleshooting for Wosool system users by
identifying and resolving issues through database queries and server
diagnostics to ensure smooth and uninterrupted operations.
• Train users across various government agencies on effective usage of the
Wosool system.
• Host servers and maintain system databases to ensure data integrity and
system reliability.

• Collaborated with the expediting team to track and expedite purchase
orders efficiently.
• Coordinated shipments of purchase orders to various locations and
ensured compliance with all necessary documentation for international
shipments with the Logistics department.
• Gained valuable insights into contract creation processes and Assisted in
reviewing and understanding contract terms.
• Collaborated with IT Department to implement improvements enhancing
the efficiency and usability of the expediting teams website.

• Coordinates team activities to ensure constant progress in project.
• Track daily progress in project, document daily activities to company
website and maintain project schedule..
• Determine project specifications to guarantee project standards.
• Conduct quality control tasks and resolve emerging problems on project.
• Produced detailed reports documenting work, methods used, as well as
work findings.
• Implement approved procedures to guarantee project standards.

• Providing technical support operating and installing CaptionCall
equipment and services to field technicians.
•
Assisting CaptionCall agents with their computer systems, remote
desktops, and internet configurations to facilitate connection to the
company servers and clients.
•
Aiding current CaptionCall Technical support II specialists on their work
tasks answering their questions and directing them to the proper
resources.
• Resolving raised issues by exploring and experimenting company systems
• Providing technical support feedback to management regarding known or
unknown issues.

• Operating customer relationship management (CRM) platform to manage,
edit, and document incidents and equipment to the companys servers.
•
Assisting employees troubleshoot. Configuring work systems in different
platforms to insure Maximum efficacy.
• Troubleshooting customers network environments, equipment, software,
and hardware.
• Responding to technical queries regarding company services and
operations, and providing excellent customer service

• Providing timely feedback to student exams and homework by assessing
student knowledge of coursework.
•
Academically supporting students on course module of Principles of
Management and Human Behavior
• Present small lectures from time to time in front of students to reflect my
knowledge and experience from talking that class, and talk about related
topics for the class.